Technical Support Specialist

  • location: Atlanta, GA
  • type: Temp to Perm
  • salary: $20 - $23 per hour

job description

Technical Support Specialist

job summary:
The Technical Support Specialist will be responsible for providing internal new hire technical support such as troubleshooting application login issues, GSuite support, and password resets. They will also be responsible for working with external clients to determine hardware and application requirements for Randstad Technologies talent on assignment. In addition, they will provide and support laptops and peripherals for external talent going on assignment to the specified external clients

 
location: Atlanta, Georgia
job type: Contract
salary: $20 - 23 per hour
work hours: 8am to 5pm
education: High School
 
responsibilities:
  • Basic Help Desk Functions (Password resets, map drives printer troubleshooting and installation, how to questions) Respond to inbound calls, voicemails, and online tickets
  • Utilize Help Desk logging software by documenting each ticket with accuracy and consistency.
  • Track, monitor and follow up on incidents and tasks by reviewing the open incident report daily to ensure SLAs, OLAs and the follow up schedule are met
  • Maintain compliance with all IT General Controls, Policies and Procedures.
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Install approved software application;
  • Utilize Support Tools (Remote tools, Diagnostic tools, and Support database applications)
  • Troubleshoot/Support company approved hardware (Computers, peripherals)
  • Working knowledge of mobile devices for email and security configuration (primarily Android and IOS based)
  • Familiar with Google products (Apps, Gmail) and Microsoft Windows and Office Suite (Outlook and Google app sync);
  • Maintain high quality of service while remaining within call time guidelines
  • Walk users through problem solving steps
  • Gather hardware and software requirements from external clients to assist in equipment set up
  • Partner with RUS IT to perform system imaging and application installations for external talent new set up
  • Weekly new hire presentation providing basic initial troubleshooting tips
  • Act as the primary point of contact/support mechanism for all organizational system needs to include hardware break fix issues
 
qualifications:
  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: High School (required)
 
skills:
  • Helpdesk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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