Our client has an immediate need for a helpdesk in Tempe Arizona looking to start asap! This assignment is a 6 month contract to hire role. The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
location: Tempe, Arizona
job type: Contract
work hours: 8am to 5pm
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity. May install software or perform hardware testing remotely. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Basic ability to work independently and manage one's time. Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Education/Experience: Associate's degree in computer related field or equivalent training required. 0-2 years experience required.
- Experience level: Entry Level
- Minimum 1 year of experience
- Education: Associates (required)
- Intermediate Microsoft Word (1 year of experience is required)
- Intermediate Microsoft Excel (1 year of experience is required)
- Intermediate Microsoft Outlook (1 year of experience is preferred)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.