Genesys Routing Engineer

  • location: Hartford, CT (remote)
  • type: Contract
  • salary: $50 - $62.50 per hour

job description

Genesys Routing Engineer

job summary:
Must have skills/attributes:

  • 3+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
  • 3+ years of Configuration management tools
  • Experience in developing Routing workflows using Composer
  • Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for new solutions that will be implemented for the customer
  • Ability to support routing issue resolution when needed in production
  • Excellent Communication and interpersonal skills
Nice to have skills/attributes:

  • Experience with tools such as Jenkins to support CI / CD approach
  • Experience using Cyara for call flow automation testing
  • Genesys certification in Routing
 
location: Hartford, Connecticut
job type: Contract
salary: $50.00 - 62.50 per hour
work hours: 8am to 5pm
education: No Degree Required
 
responsibilities:
  • Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage.
  • Proficient in tools like CCpulse, GAX (Genesys Administrator Extension), GA(Genesys Administrator) & Kazimir will be considered a plus.
  • Database knowledge pertaining to SQL and Cassandra will be considered a plus. Having a knowledge in SSDLC. CICD experience with Jenkins and GitHub. Experience with basic Java development is a plus.
 
qualifications:
  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: No Degree Required
 
skills:
  • Configuration management
  • Cisco Framework
  • Routing Development
  • Genesys SIP

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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