Business Analyst Billing

  • location: Tallahassee, FL
  • type: Temp to Perm
  • salary: $18 - $20 per hour

job description

Business Analyst Billing

job summary:
Role Description:

The Business Billing Analyst is responsible for conducting day to day billing and collections activities, including coordination of automated and manual application of transaction fee payments in the VIP billing system.

Key Responsibilities:

  • Coordinates receipt, processing, and filing of client check logs
  • Prepares vendor fee payments for automated and/or manual application in VIP system
  • Provides Tier 3 support and resolution of escalated fee related helpdesk tickets
  • Develops analytical reports supporting weekly and monthly delivery of billing statistics
  • Provides helpdesk overflow phone, email, and other support to team members on as needed basis
  • Assists with monitoring of billing related ticket Service Level Expectations
  • Organizes billing filing system
  • Assists with documentation and maintenance of process documentation related to operational billing activities
  • Escalates issues as necessary and follows through on each issue to see it through to its resolution
  • As project needs and priorities are shifted, the above responsibilities may be adjusted or expanded to meet client service and contract compliance needs
Skills:

  • strong written and verbal communication skills
  • strong organizational skills with emphasis on attention to detail and problem solving
  • Business analysis skills, ability to interpret and create conclusions from data
Minimum Requirements:

  • Associates Degree or higher
  • Minimum 2 years of working in a collaborative team environment
  • Minimum 2 years of experience with Microsoft Office products (Word, Excel, PowerPoint, Project, etc.).
  • Minimum 1 year interacting with customers (ideally in a call center environment)
 
location: Tallahassee, Florida
job type: Contract
salary: $18 - 20 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Role Description:

The Business Billing Analyst is responsible for conducting day to day billing and collections activities, including coordination of automated and manual application of transaction fee payments in the VIP billing system.

Key Responsibilities:

  • Coordinates receipt, processing, and filing of client check logs
  • Prepares vendor fee payments for automated and/or manual application in VIP system
  • Provides Tier 3 support and resolution of escalated fee related helpdesk tickets
  • Develops analytical reports supporting weekly and monthly delivery of billing statistics
  • Provides helpdesk overflow phone, email, and other support to team members on as needed basis
  • Assists with monitoring of billing related ticket Service Level Expectations
  • Organizes billing filing system
  • Assists with documentation and maintenance of process documentation related to operational billing activities
  • Escalates issues as necessary and follows through on each issue to see it through to its resolution
  • As project needs and priorities are shifted, the above responsibilities may be adjusted or expanded to meet client service and contract compliance needs
Skills:

  • strong written and verbal communication skills
  • strong organizational skills with emphasis on attention to detail and problem solving
  • Business analysis skills, ability to interpret and create conclusions from data
Minimum Requirements:

  • Associates Degree or higher
  • Minimum 2 years of working in a collaborative team environment
  • Minimum 2 years of experience with Microsoft Office products (Word, Excel, PowerPoint, Project, etc.).
  • Minimum 1 year interacting with customers (ideally in a call center environment)
 
qualifications:
  • Experience level: Entry Level
  • Education: Bachelors (required)
 
skills:
  • Business Analysis
  • Billing
  • Document
  • Gather

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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