ITSM Architect

  • location: San Diego, CA (remote)
  • type: Permanent
  • salary: $130,000 - $150,000 per year

job description

ITSM Architect

job summary:
What you'll be doing:

The ServiceNow Architect role is accountable for all aspects of the technical solution and implementation from initiation through closeout of Our client customer projects. This person leads onsite and virtual technical requirements gathering workshops with Our client customers to capture all requirements necessary to implement the solution on the ServiceNow platform. The Architect provides consultative guidance to the customer and designs the overall solution based on ServiceNow and industry specific best practices.

Key Areas of Responsibility

· Serve as primary technical point-of-contact for projects

· Act as key interface between the Our client development team and the customer

· Define technical solutions for architecture and design that are aligned with clients' business problems and ServiceNow implementation best practices

· Co-lead requirements gathering workshops with Business Functional team members to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution

· Collaborate with Business Functional team members to write/estimate stories

· Oversee developers' work, and own overall quality and delivery of development

· Capable of executing hands-on development for stories that cannot be delegated

· Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required

· Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges

· Provide mentorship to developers and platform engineers on technical design standards and best practices

· Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings

· Maintain expert knowledge of the ServiceNow platform and products

· Assist pre-sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems

· Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements

· Contribute to the continual improvement of Delivery Services processes and the maturing of portfolios, capabilities, expertise, and best practices

· Diligently and accurately track and record all time and keep calendar up-to-date with scheduled activities

· Other duties and responsibilities as assigned

Required Qualifications

· Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments

· Expert level proficiency in at least two product lines (ITSM, ITBM, ITAM, ITOM/CMDB, CSM) including current CIS certification(s)

· Knowledge of ITIL, minimum foundation level, ideally higher.

· Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

· Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.

· Ability to listen, interpret, strategize and consult on complex business processes and technical concepts

· Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.

· Excellent interpersonal skills, customer centric attitude, and situational awareness

· Outstanding verbal, written and presentation skills

· Proven team player and team builder

· Strong ownership, accountability, and attention to detail in all work efforts

· Superior maturity, professionalism, and judgment; ability to excel with minimum supervision

· Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum

· Ability to travel 25% of the time

Education, Certifications And/or Experience Qualifications

· 5+ years working on the ServiceNow platform

· Degree or equivalent, preferably in Computer Science or Information Technology

· ServiceNow Certified System Administrator (CSA)

· ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)

· At least one CIS certification (in addition to CIS-ITSM) - Current or within 6 months of hire

· ServiceNow pre-sales accreditations in multiple product lines (ITSM, ITBM, ITAM, ITOM/CMDB, CSM)

Preferred Qualifications

· 8+ years working on the ServiceNow platform or 10+ years of Industry experience

· ServiceNow Certified Application Developer (CAD)

· ITIL Foundations Certification

 
location: SAN DIEGO, California
job type: Permanent
salary: $130,000 - 150,000 per year
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:
Key Areas of Responsibility

· Serve as primary technical point-of-contact for projects

· Act as key interface between the Our client development team and the customer

· Define technical solutions for architecture and design that are aligned with clients' business problems and ServiceNow implementation best practices

· Co-lead requirements gathering workshops with Business Functional team members to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution

· Collaborate with Business Functional team members to write/estimate stories

· Oversee developers' work, and own overall quality and delivery of development

· Capable of executing hands-on development for stories that cannot be delegated

· Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required

· Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges

· Provide mentorship to developers and platform engineers on technical design standards and best practices

· Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings

· Maintain expert knowledge of the ServiceNow platform and products

· Assist pre-sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems

· Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements

· Contribute to the continual improvement of Delivery Services processes and the maturing of portfolios, capabilities, expertise, and best practices

· Diligently and accurately track and record all time and keep calendar up-to-date with scheduled activities

· Other duties and responsibilities as assigned

 
qualifications:
  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors
 
skills:
  • SERVICE NOW (5 years of experience is required)
  • Javascript (5 years of experience is required)
  • Agile Methodology
  • Scrum Master
  • REST
  • Angular JS

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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