Avaya Solutions Architect - East Coast

  • location: Minneapolis, MN
  • type: Permanent
  • salary: $125,000 per year

job description

Avaya Solutions Architect - East Coast

job summary:
The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on solving business challenges for customers with Outcome Based solutions that includes strategic products and services. The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs. The Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale. Additionally, this position is able to explain, position and justify costs related to solutions.

location: BLOOMINGTON, Minnesota
job type: Permanent
work hours: 8am to 4pm
education: Bachelors
  • Serves as the subject matter expert in key areas with a broader background in technical solutions

    • Select 1-2 areas a major and then others a minor:

      • 5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance)
      • Cisco
      • Genesys
      • Avaya
      • Microsoft
  • Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives
  • Provides solution consulting, technical design and sales support for account opportunities
  • Provides live demonstrations for customers and sales teams
  • Develops and maintains technical competency and related certifications for all core products and solutions areas
  • Provides Customer facing presentations to customers, users groups, and conferences as required
  • Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge
  • Provides timely and accurate deliverables to customers including statements of work and product designs
  • Provides ownership of Technical Solution Deliverables. These could include:

    • Participating in Discovery and Documentation of Business Requirements
    • Coordinating with other technical resources for Bill of Materials, 3rd Party Quotes and SOW, Services, Infrastructure Requirements
    • Owning Statement of Work Language Gathering from other resources and Assembly of SOW
    • Participating in Solution/Delivery Assurance and Services Handoff Meetings
  • Prepares technical designs using manufacturer design tools for product area of focus
  • Ensures productive relationships with manufacturer technical peers
  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors
  • Avaya Collaboration (5 years of experience is required)
  • Cisco Collaboration

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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