Help Desk Analyst

  • location: Novi, MI
  • type: Temp to Perm
  • salary: $22 - $27 per hour

job description

Help Desk Analyst

job summary:
Our client in the Columbus area is adding to their Managed Service team and is looking for a Help Desk Analyst to help them grow their practice. Ideal candidates will have some Tier I/Tier II experience and able to troubleshoot Network, Systems and Telecom. Ideal candidates will be able to work partially onsite near Novi, MI.

location: Novi, Michigan
job type: Contract
salary: $22 - 27 per hour
work hours: 8am to 5pm
education: Associates
  • Installs, supports, and patches computer systems, devices, and networks. Keeps systems current to ensure all known software issues are resolved.
  • Ensures system backup and restores are performed and tested, including business continuity requirements and processes.
  • Responds to end user requests, documenting encounters, needs, and solutions. Tests solutions and follows up with customers to ensure issue resolution.
  • Ensures systems inventory and operational process documentation is current and accurate.
  • Identifies and resolves equipment and service issues to ensure availability to customers.
  • Provides on-call support to resolution of high severity or priority issues.
  • Supports the onboarding and training of staff in use of systems and services, including security policies and best practices.
  • Tests and implements technologies and related policies for the organization.
  • Recommends improvements in the organization's technology footprint or related processes to improve operations or security.
  • Champions adoption of organization's tools for managing its information and supporting its policies.
  • Monitors and reports on system activities to ensure efficient system performance.
  • Monitors and protects systems from inappropriate access or utilization and reports issues.
  • Ensures the organization's and customer's data is managed and protected in accordance with all company and applicable government policies and requirements
  • Experience level: Experienced
  • Minimum 1 year of experience
  • Education: Associates
  • Mobile Device Management (1 year of experience is preferred)
  • Office 365 (1 year of experience is required)
  • Network Administration (1 year of experience is preferred)
  • System Admin (1 year of experience is preferred)
  • Helpdesk (1 year of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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  • location: Novi, MI
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  • date posted: 7/13/2021