Retrieval Agent

  • location: Mechanicsburg, PA
  • type: Contract
  • salary: $14 - $16 per hour

job description

Retrieval Agent

job summary:
Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit to view and apply to any of our open roles.

location: Mechanicsburg, Pennsylvania
job type: Contract
salary: $14 - 16 per hour
work hours: 8am to 5pm
education: No Degree Required

The Records Retrieval Agent represents the clientele of Cotiviti in requesting and obtaining medical records from healthcare providers. Contact healthcare provider offices to request copies of medical records. Identify and coordinate the method for record retrieval with provider offices. Maintain professional and frequent contact with provider offices throughout the record retrieval process. Provide accurate and timely updates on the record retrieval status to Cotiviti clients. Complete all responsibilities as outlined on annual Performance Plan. Complete all special projects and other duties as assigned. Must be able to perform duties with or without reasonable accommodation.


High School diploma, GED, or equivalent work experience. Previous call center, sales or collections experience preferred, not required. We will provide training. Ability to communicate clearly through verbal and written communication, using proper spelling and grammar. Demonstrated ability to give close attention to details, including planning, executing, and follow up procedures. Must be able to work well in a team environment. Demonstrated understanding of HIPAA regulations preferred. Typing speed of 30 words per minute (wpm) with 90% accuracy. Basic computer navigational skills. 4 weeks of training for which 100% attendance is required.

  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: No Degree Required
  • Call Center
  • customer service

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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