Desktop Technician

  • location: New Albany, OH
  • type: Contract
  • salary: $22 - $25 per hour

job description

Desktop Technician

job summary:
Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.

 
location: New Albany, Ohio
job type: Contract
salary: $22 - 25 per hour
work hours: 8am to 4pm
education: No Degree Required
 
responsibilities:
This is a technical position that requires a wide variety of experience in supporting technology in a complex business environment. The technician will be responsible for a broad variety of support services with virtual or physical machines and software, supporting change requests and projects, asset tracking and troubleshooting local outages and network connection issues.

Troubleshooting and repair of Citrix based virtual machine; Experience working with Windows 7, Windows 10 and MAC OS, MS Outlook; Good Interpersonal Skills - Verbal, Written, Listening; Customer Facing and Vendor Experience

Essential Responsibilities

- Troubleshooting and Resolving Incidents via ticketing system

- Technician will actively document and define process and procedures for essential support functions

- Technician will actively document INC/REQ/SR and Knowledge Base in support of services.

Desired Skills and Experience

- 1 - 2 Years' Experience of relevant experience in Desk-side Support role (Phone, Onsite and/or Remote)

- Responsible for Hardware / Software Support - Repair, Installation, Audio/Visual, Wireless, Moves

- Responsible to troubleshooting and repair of Citrix based virtual machines.

- Call center software support

- Experience with Hardware Imaging

- Process Warranty/Repair for Replacement Parts

- Assistance with Project Related Activities (Support, Document, Meetings)

- Responsible for Asset Tracking and Audits

- Experience working with Windows 7, Windows 10 and MAC OS, MS Outlook

- Ability to work independently as required

- Collaborate with broader support team as required

- Good Interpersonal Skills - Verbal, Written, Listening

- Customer Facing and Vendor Experience

- Other duties as assigned

Additional Experience (Preferred)

- CompTIA A+, VMware, VSphere, SCCM, ServiceNow

Educational Requirements:

College/University Education: Associate Degree or Minimum of 1 year relevant work experience with Desk-side/Network role in corporate environment

Special Conditions of Employment:

May be required to work variable hours, off-site, and including weekends

Ability to lift 50 pounds (monitors, printers, scanners, etc.)

 
qualifications:
  • Experience level: Experienced
  • Minimum 1 year of experience
  • Education: No Degree Required
 
skills:
  • Desktop Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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