Support Engineer

  • location: Charlotte, NC (remote)
  • type: Contract
  • salary: $46 - $56 per hour

job description

Support Engineer

job summary:
Support Engineer needed for Contract Opportunity with Randstad Technologies client in Charlotte, NC or Las Colinas TX

Skills required:

- 2-3 years related experience required.

- Solid understanding of standard computer science concepts required.

- Knowledge of personal computers, relevant operating systems, applications, and/or languages required.

- Knowledge of personal computer architecture and networking required.

- Solid understanding of technical support issues required.

- Must have sufficient technical depth to communicate with development and other internal organizations at a peer level.

- strong communication, problem solving, and technical writing skills; excellent customer service and support skills required.

- Associates degree in a technical field preferred, or an equivalent combination of education and experience required.

- Expertise in Microsoft Windows required.

- Windows application development, developer support, and/or customer relationship management experience with these technologies

  • Experience troubleshooting complex software issues from beginning to end
  • Facilitate timely and impactful engagement of Application Compatibly technical resources to resolve application compatibility issues with Windows 10/Windows as a Service (WaaS).
 
location: Charlotte, North Carolina
job type: Contract
salary: $46 - 56 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
- Acts as a secondary response for technical support.

- Provide support for complex products, including escalated issues, mainly to end users, along with developers and corporate customers.

- Provide support via telephone, written correspondence, and electronic media.

- Work independently with limited supervision.

- May provide technical training, coaching and mentoring to other engineers.

- May act as substantial technical resource in certain product areas.

 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
 
skills:
  • Technical Support
  • Desktop Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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  • date posted: 7/22/2021