Product Support Engineer

  • location: Scottsdale, AZ
  • type: Permanent
  • salary: $55,000 - $65,000 per year

job description

Product Support Engineer

job summary:
Randstad Technologies is looking for a Product Support Engineer to join their growing client's organizations. This Engineer will be responsible for providing support to the companie's clients by providing custom-built solutions, data analysis, problem-solving, minor bug fixes, and triage support.

In this role the individual would contribute to the product development by handling assigned tasks and contributing to insights into new features and improvements. This is a fast paced, growing organization with LOTS of growth opportunities.

Please apply to learn more!

REQUIREMENTS:

? Bachelor's degree in Computer Science or equivalent experience.

? 2+ years' experience building either PHP or Python applications.

? 2+ years' experience with MySQL or other relational databases.

? Ability to translate technical or complex concepts to non-technical clients.

? Analytical and trouble-shooting skills are a must.

? Excellent verbal and nonverbal communication skills are required.  
location: Scottsdale, Arizona
job type: Permanent
salary: $55,000 - 65,000 per year
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
? Field and triage incoming technical support and business development requests.

? Project manage our response to complex technical escalations, acting as the single point of contact to ensure stakeholders are in the loop.

? Work cross-functionally with other teams to gain a deep understanding of customer use cases and common issues, propose solutions, and contribute updates to internal and external documentation.

? Suggest and contribute to overall product improvements and new features to align with customer and/or internal needs or improve product's efficiency

? Ship small fixes and customer facing improvements.

? Lead post-mortem analyses to identify learnings, root cause, systematic patterns that need attention, improvement opportunities and relevant trends

? Work closely with engineering and infrastructure departments to reproduce bugs and build testbeds as necessary.

? Serve as a subject matter expert and educator for all products.

? Perform any other duties, responsibilities, or tasks as assigned.

 
qualifications:
  • Experience level: Entry Level
  • Minimum 2 years of experience
  • Education: Bachelors (required)
 
skills:
  • PHP (2 years of experience is required)
  • MY SQL (2 years of experience is required)
  • HTML (2 years of experience is required)
  • CSS (2 years of experience is required)
  • product owner
  • Technical Support
  • trouble shooting

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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