Mid-Level ServiceNow Architect/Developer

  • location: Reston, VA
  • type: Permanent
  • salary: $100,000 - $120,000 per year

job description

Mid-Level ServiceNow Architect/Developer

job summary:
*Must have the ability to obtain and hold an active "Public Trust" level Security Clearance (Existing Public Trust Clearance preferred)

*Position is fully remote indefinitely however local to DC area is preferred.

Randstad Technologies is seeking a ServiceNow Technical Architect/Developer for our client with a minimum of three (3) years of overall IT experience to be a part of a Federal IT team supporting our clients to transform their business and solve complex problems leveraging ServiceNow. You will be stepping into a growing team where you can leverage your expertise in ServiceNow to deliver on existing engagements and to play a role in standing up our corporate ServiceNow Business Practice. As a technical leader, you will establish yourself as a Subject Matter Expert and liaison among clients (current and future), business partners, technical resources, and project stakeholders, and serve as lead and mentor for team members. The ServiceNow Technical Architect/Developer will oversee projects from an architecture design perspective through implementation, providing leadership and advocacy, as well as providing hands-on support as needed and assisting in troubleshooting/problem solving.

The ServiceNow Technical Architect/Developer will provide technical expertise on a range of ServiceNow efforts from ongoing O&M projects to enterprise business transformation planning and implementation efforts. In transformation efforts, you will be working with project teams to understand our clients business transformation objectives and translate client needs into specific technical requirements, and defining a ServiceNow solution to meet those requirements. You will be a client-facing technical leader, orchestrating and driving the development and implementation of these requirements through ServiceNow - making ServiceNow architectural decisions, setting technical standards, matching solutions to business problems and helping our clients get the most from their ServiceNow investment.

This role requires one to serve as the technical lead and support several engagements at any given time, as well as supporting business capture efforts.

Specific Duties:

  • Attend senior management-level and stakeholders meetings to obtain business requirements, offer solutions, and serve as expert on ServiceNow tool capabilities.
  • Lead technical team discussions around ServiceNow solution design, and architecture on larger development efforts such as integrations or new module implementations or customizations.
  • Provide and ensure adherence to development guidelines as it relates to security, performance, re-usability, scalability and stability, code reviews, API usage
  • Collaborate with teams and clients to develop and maintain technical roadmap for ServiceNow platform that aligns with customer transformation objectives and balances technical and business needs
  • Lead Technical aspects of ServiceNow implementations projects and provide advanced technical support in ServiceNow tool configuration and custom development - Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third party software integrations.
  • Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.
  • Support business capture efforts across multiple federal markets by serving as the ServiceNow SME and contributing to proposals/responses, marketing materials, case studies, and participating in presentations and/or challenges.
  • Contribute to MetaPhase Orange Labs by maintaining ServiceNow sandbox environments, working with other team members to develop/configure modules and applications for training or demo purposes, test upgrades/updates and new features
  • Serve as a lead and mentor for team members supporting ServiceNow projects and looking to grow their ServiceNow skills; and support recruiting team when interviewing ServiceNow resources
Basic Qualifications (Required):

  • 3+ years of overall IT experience with at least 4 years of experience as a ServiceNow Enterprise Architect and/or ServiceNow Developer
  • 3+ years of ServiceNow implementation hands-on experience in at least two product lines and knowledgeable across multiple ServiceNow products - ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD, Portal etc.,
  • Experience working ServiceNow Cloud Platform solutions integrating with other Cloud Applications and Data Sources
  • strong written and verbal communication skills with demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions
  • Hold ServiceNow certifications including Certified System Administrator and Certified Application Developer
This position requires the ability to obtain and hold an active Public Trust clearance at a U.S. Government Agency; u.s. citizenship required (NO EXCEPTIONS).

  • Work Location: Remote work until further notice due to COVID-19.
  • Travel: Minimum Travel Required.
  • Education Level: Minimum Bachelor's degree in Computer Science, Information Technology or related fields (Masters, or PhD highly preferred)
  • Clearance Level: This position requires the ability to obtain and hold an active Public Trust clearance at a U.S. Government Agency
 
location: RESTON, Virginia
job type: Permanent
salary: $100,000 - 120,000 per year
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
  • Attend senior management-level and stakeholders meetings to obtain business requirements, offer solutions, and serve as expert on ServiceNow tool capabilities.
  • Lead technical team discussions around ServiceNow solution design, and architecture on larger development efforts such as integrations or new module implementations or customizations.
  • Provide and ensure adherence to development guidelines as it relates to security, performance, re-usability, scalability and stability, code reviews, API usage
  • Collaborate with teams and clients to develop and maintain technical roadmap for ServiceNow platform that aligns with customer transformation objectives and balances technical and business needs
  • Lead Technical aspects of ServiceNow implementations projects and provide advanced technical support in ServiceNow tool configuration and custom development - Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third party software integrations.
  • Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.
  • Support business capture efforts across multiple federal markets by serving as the ServiceNow SME and contributing to proposals/responses, marketing materials, case studies, and participating in presentations and/or challenges.
  • Contribute to MetaPhase Orange Labs by maintaining ServiceNow sandbox environments, working with other team members to develop/configure modules and applications for training or demo purposes, test upgrades/updates and new features
  • Serve as a lead and mentor for team members supporting ServiceNow projects and looking to grow their ServiceNow skills; and support recruiting team when interviewing ServiceNow resources
 
qualifications:
  • Experience level: Entry Level
  • Minimum 3 years of experience
  • Education: Bachelors
 
skills:
  • ServiceNow

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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