Remote until the offices reopen. When they reopen, the candidate can be located at either site:
Cisco Meraki Chicago
433 W Van Buren
Cisco Meraki San Francisco
500 Terry A Francois Blvd
San Francisco, CA
Design and execute research using evaluative and generative research methods including: usability studies, ethnographic field research, user surveys, prototype testing, competitive product analysis, and latest industry & design trend research. Synthesize findings into high-quality outputs, such as reports, user flows, prioritized usability issues, etc. Recruit participants. Collaborate on cross-functional teams. At least 3 years of experience are required.
Candidates must meet the minimum requirements outlined.
MINIMUM REQUIREMENTS: ("Must have" Qualifications)
1. At least an undergraduate degree with a focus on Psychology, Research Methods, Human-computer Interaction (HCI), or any other related field. The equivalent in work experience is acceptable.
2. Experience running both quick and complex research studies using mixed generative and evaluative research methods
3. Experience recruiting and scheduling participants
DESIRED SKILLS/QUALIFICATIONS/SYSTEM EXPERIENCE: ("Nice to have Qualifications")
1.Experience creating journey maps and personas
2.Experience running sprints and co-creation workshops
3.Experience with quantitative research and analytics tools
ADDITIONAL ROLE, INITIATIVE, AND GROUP INFORMATION:
Meraki makes setting up and maintaining reliable Internet and Internet-powered devices easier than ever before. We enable organizations everywhere, from local libraries to hotels operating worldwide, to focus on their mission and have technology that simply works. As the fastest growing cloud-managed networking team in the world and one of the highest performing acquisitions in Cisco's history, our products and technology architecture are changing the approach to enterprise networking and making cloud-managed IT a reality.
We're looking for a UX Researcher to run research and experience strategy projects, mentor others around research best practices, and help craft the team's processes. Working with design, product management, and engineering partners, you will identify the right projects to seek using mixed research methods that get answers to our questions and inspire our user experiences. You will work to understand the complex needs and motivations of IT administrators and help the organization develop empathy accordingly.
Meraki believes the quality of our products is dependent on the quality of our teams. We place a high value on cultivating the growth and development of everyone we hire. On the UX team, we give and get feedback early and often, share what we know, and learn from each other. As a UX Researcher, you will help the team bring further definition to our UX research practice.
Our team's primary focus is on software, but we also find opportunities to collaborate with teams across the organization and think about how to improve the entire customer journey.
location: Chicago, Illinois
job type: Contract
work hours: 8am to 4pm
education: No Degree Required
Design and execute research using evaluative and generative research methods including: usability studies, ethnographic field research, user surveys, prototype testing, competitive product analysis, and latest industry & design trend research. Synthesize findings into high-quality outputs, such as reports, user flows, prioritized usability issues, etc. Recruit participants. Collaborate on cross-functional teams.
- Experience level: Experienced
- Education: No Degree Required
- quantitative research (1 year of experience is required)
- Research & Development (3 years of experience is required)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.