IT Desktop Support - Team Lead

  • location: West Des Moines, IA
  • type: Contract
  • salary: $27 - $28 per hour

job description

IT Desktop Support - Team Lead

job summary:
We are looking for a seasoned IT Leader that can bring their technical and personnel skills to help create an exciting new multi-role team. Current teams support various services including the testing, building, and deployment of computer systems and peripherals, software packaging and deployment, as well as an IT Service Desk that provides extensive troubleshooting of problems via phone, email, and chat support. Together, this team provides general hardware and software support, software and system updates, and application troubleshooting all both in-person and remotely for all internal support needs, including supporting executives.

Title: IT Desktop Support Team Lead

Location: West Des Moines, IA 50266

Duration: 3 years with strong potential to extend open ended, promote to manager

Shift: M-F 8 am-5 pm

For immediate consideration, please send resume to 
location: West Des Moines, Iowa
job type: Contract
salary: $27 - 28 per hour
work hours: 8am to 4pm
education: Associates
Primary Duties:

Initially taking a deep dive into current processes to get a better understanding of how the different groups work.

Assist in filling any gaps in knowledge documentation.

Provide daily/weekly/monthly reporting on team performance.

Work with existing manager to strategize on future direction of the team.

Learn how we do the following and offer fresh perspective for improvements:

- Test, clean, and minor physical repair of hardware (e.g. laptop, desktop, monitors, printers).

- Troubleshoot and correct general hardware configuration, operating system, and Office365 functional issues.

- Process PC computer support requests for support with application packaging and deployment as well as building, deploying, and supporting computer systems.

- Creating software packages for SCCM.

- Patching software and operating system vulnerabilities.

- Perform base operating system build using automated installation tools and install user specific software.

- Troubleshoot and correct general hardware configuration, operating system, and Office365 functional issues.

Take this information in conjunction with your current experience and knowledge to provide team leadership for deskside teams while working in conjunction with other team leaders.

Establishes training/certification needs in conjunction with strategic direction.

Facilitates team development and supervision on projects.

Strategic-minded effort on enhancing support models to adapting technologies and methodologies.

- Future potential for management role over all combined teams.

Required Skills and Experience:

4+ years' experience with IT Service Desk and Desktop/Deskside Support.

College degree (4 year preferred) in IT and/or management related field.

2+ years of staff leadership or management experience.

strong communication skills, both verbal and written.

Demonstrated ability to establish and maintain high levels of client trust and confidence.

Ability to listen to the team members and communicate instructions effectively.

Ability to lead, direct and motivate team members.

Ability to handle multiple jobs at the same time.

In-depth knowledge of computer usage and troubleshooting.

Excellent presentation skills.

Ability to always pay attention to details and encourage team members to do same.

Ability to take proactive steps in managing problems.

Ability to effectively handle stress, pressures, and challenges.

Have in-depth knowledge of management goals and visions and work in line with team members to achieve them.


Paid holidays

Paid vacation time

Paid sick time

Medical, dental, and vision options

  • Experience level: Experienced
  • Minimum 4 years of experience
  • Education: Associates
  • Desktop Support (4 years of experience is required)
  • Helpdesk
  • Desktop Team Lead (2 years of experience is required)
  • IT Service Desk (2 years of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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