DevOps Systems Engineer (Data Dog) - Remote

  • location: Tampa, FL
  • type: Contract
  • salary: $1 per hour

job description

DevOps Systems Engineer (Data Dog) - Remote

job summary:
Job Description:

  • Primary responsibilities of this role may include: Troubleshoots and resolves or routes problems presented via email, phone, sametime (instant messager), netmeeting, livemeeting etc. by client and support personnel.
  • Researches problems which cannot be immediately answered; follows up with client until final resolution.
  • This may require meeting clients late in the evening or early in the morning based on timezone differences.
  • Manages the expectation of the client, and provides good customer service at all times.
  • Effectively and regularly submits knowledge documents.
  • Containerization
  • DevOps
  • Data Dog roll out
  • Performance monitoring (dynatrace / appdynamics)
  • Breakfix, support, maintenance and part of the build out of net new process
  • Self-Started
 
location: Tampa, Florida
job type: Contract
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • Logs service requests and resolutions to call tracking database.
  • Gives instruction on use of supported products.
  • Effectively applies knowledge and experience to ad hoc situations.
  • Interfaces effectively with people at all levels of the Firm.
  • Continuously use troubleshooting skills, problem isolation and analysis, identifying application failures and resolutions.
  • Provide quality service to our customers with professionalism and provide a resolution in a timely and accurate manner.
  • Also keep customers informed of the status of their issues.
  • Requires at least 3 years of deep technical expertise with the infrastructure and the application environment.
  • Must have excellent analytical skills and deep expertise on the specific application.
  • Working knowledge of the specific technology/tools/applications relevant to both the particular focus area and to a customer service environment.
  • Solid understanding of support tools and processes.
  • Excellent verbal and written communications and ability to interact with all levels of the organization.
  • Undergraduate Degree (e.g., BA, BS) preferred in computer science, information technology or a related discipline.
Additional Skills:

  • Certifications Preferred: ITIL Certification(s), Linux+
  • 3+ years of experience in systems administration, devops, and application monitoring
Preferred Knowledge/Skills:

  • Demonstrates extensive abilities and/or a proven record of success on a team by: Using tools like Jenkins: validate requirements, deploy, and troubleshoot deployments of code and technologies in stage and production environments
  • Having a strong understanding of AI and RPA based systems and experience supporting their health and availability.
  • Having strong experience in administering Application Performance Monitoring tools.
  • strong preference towards "Data Dog" experience.
  • Demonstrating communication skills and the ability to drive continuous performance improvements within a team and with stakeholders
  • Ensuring a stable, reliable secure and high performing platform
  • Building, maintaining and controlling stage and production environments
  • Troubleshooting incidents in stage and production environments
  • Being proactive in monitoring and alerting capabilities exist for all components of the platform
  • Ensuring system health and capacity is reviewed and enhanced as needed
  • Documenting Standard Operating Procedures (SOPs), and performing knowledge transfer to others
  • Demonstrating fluency in at least one development language such as Java, Python, or .NET languages)
  • Demonstrating knowledge of managing Azure / AWS / GCP cloud environments
  • Demonstrating knowledge of at least one container technology such as Docker and one database technology such as. MySQL, MS-SQL, or Postgresql
  • Working with code management tooling such as Github or Gitlab
  • Possessing knowledge of CI/CD pipeline tooling and deployments
  • Demonstrating Linux and Windows administration experience
  • Possessing experience in configuration management across a multi-platform estate such as Ansible or Puppet.
 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
 
skills:
  • Technical Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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