Advanced Workspace Support Technician

  • location: Dedham, MA
  • type: Contract
  • salary: $25 - $30 per hour

job description

Advanced Workspace Support Technician

job summary:
Our client has an immediate opening for an Advanced Workspace Support Technician. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation's core defense/intelligence services and systems. Employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions. This role is 100% onsite work.

location: Dedham, Massachusetts
job type: Contract
salary: $25 - 30 per hour
work hours: 9am to 5pm
education: Bachelors

  • Performs a variety of duties in support of end-point computing devices and peripherals
  • Responds to and diagnoses problems and answers queries regarding computer hardware, software, network and mobile devices
  • Maintains and updates records and tracking databases
  • Installs hardware and peripheral components, such as computers, network/telecom, monitors, keyboards, printers and disk drives
  • Loads and verifies correct operation of software packages, such as operating system, work processing and spreadsheet programs
  • Provides training and technical assistance to users
  • Administers and supports networked PC systems
  • Provides PC problem resolution, consulting and software training to end-users
  • Handles 2nd tier problems that the first tier or help desk support is unable to resolve
  • Responsible for configuring desktop and laptop, and thin client computers
  • Simulates or re-creates end user problems and uses all available resources to resolve the issues
  • Recommends systems modifications to reduce user problems.
  • May be responsible to monitor Infrastructure performance using monitoring tools
  • May be responsible for managing the functionality and efficiency of a group of computers running on one or more operating systems
  • May be responsible for maintaining the integrity and security of workstations
  • May perform OS and vendor software patching on workstations
  • Assists in the installation, implementation, and upgrades of internal systems
  • May maintain a tracking system for usage evaluation
  • Maintains an inventory of all equipment, hardware, software and supplies
  • Troubleshoots, maintains, and monitors, external and internal hard drives, printers, plotters and scanners
  • Assist with provisioning, maintenance and troubleshooting of mobile devices
  • Assist with imaging, creation and provisioning of endpoint devices for new hires
  • Assist with recoupment, restocking and reimaging of endpoint devices for terminating employees.

Demonstrates an advanced understanding of basic development principles

Able to integrate well in a team environment

Excellent experience in own IT field and applications

Effective problem solving skills

Able to demonstrate initiative, apply personal talent to practical solutions

Consistently displays high performance attributes

Excellent ability to work on assignments that are semi-routine in nature and will work and/or may lead other initiatives and projects as well

Must be comfortable making decisions with minimal direction based on established policies and standards

Demonstrates excellent customer focus, communication and collaborative skills consistent with expectations for position

Demonstrated proficiency or understanding of the Remedy service management (ticketing/tracking) system

  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors
  • Desktop Support
  • Helpdesk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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