Support Engineer

  • location: Redmond, WA (remote)
  • type: Contract
  • salary: $41 - $51 per hour

job description

Support Engineer

job summary:
Support Engineer needed for a contract opportunity with Randstad Technologies client in Redmond, WA.

As a support engineer in CSS, working directly with customers on issues with primarily SQL On Prem SSIS/SSIS-IR/MDS/DQS. Acts as the final point of escalation and resolution for advanced technical support for highly complex products, highly escalated issues pertaining to confidential security, highly technical or network/system issues. Provides advanced technical support to diverse audiences including highly technical IT professionals, developers, architects, and executive management. Provides support via telephone, written correspondence, and electronic media. Acts as technical lead with no supervision and may provide technical training, coaching, and mentoring to other engineers. May provide consulting to internal or external customers. May research technical documents, feature lists and collaborate directly with product development teams to deploy new technologies or automation. As a Support Engineer you will represent in customer communication via phone and email to assist customers in resolving technical issues involving products and services, specifically SSIS (SQL Server Integration Services) Resolve the most challenging technical customer issues, often through collaboration with other technical product teams - You will be a technical resource for the team regarding case reviews, troubleshooting, and effective customer interaction. - You will have develop and publish content for customer self-help. - Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management. - Act as a technical focal point in cooperative relationships with other companies. - Manage crisis situations that may involve technically challenging issues and diverse audiences. - Own and resolve technically complex mission critical or politically hot customer issues - Be responsive to customer needs which may sometimes require outside of normal business hours. - This role is expected to cover Normal Business hours in PDT/PST 9AM to 6PM , or 10AM to 7PM PDT/PST, including both Sat or Sun. Potentially part of shift rotations with engineers. currently 5 8 hour shifts (1 hour meal) , could move to 4 10 hour shifts (1 hour meal) Location can be anyware in the United States, work from home.

Qualifications / Requirements: - 5+ years of experience with SSIS (SQL Server Integration Services) - 2+ years of experience in customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support. - Ability to work from home office without distraction or potential to expose confidential data.

Preferred Qualifications: - Hands on DEVELOPER experience with SSIS/MDS/DQS. - Previous US security clearances Confidential/ Secret/Top Secret - - 1+ years of experience with a. DQS, Data Quality Services b. MDS, Master Data Services c. Azure Data Factory - Programming & debugging experience - Experience with Windows and Linux. - Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines. - Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside. - Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner. * Ability to distill, prioritize and act on feedback from a variety of sources.

 
location: Redmond, Washington
job type: Contract
salary: $41 - 51 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Acts as the final point of escalation and resolution for advanced technical support for highly complex products, highly escalated issues pertaining to confidential security, highly technical or network/system issues. Provides advanced technical support to diverse audiences including highly technical IT professionals, developers, architects, and executive management. Provides support via telephone, written correspondence, and electronic media. Acts as technical lead with no supervision and may provide technical training, coaching, and mentoring to other engineers. May provide consulting to internal or external customers. May research technical documents, feature lists and collaborate directly with product development teams to deploy new technologies or automation.

 
qualifications:
  • Experience level: Experienced
  • Minimum 4 years of experience
  • Education: Bachelors
 
skills:
  • Technical Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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