Technical Support Representative I

  • location: Austin, TX
  • type: Contract
  • salary: $15 - $21 per hour

job description

Technical Support Representative I

job summary:
Position Description

  • Building Location: US-AUS, US-ATL (Though they'll be remote and don't need a desk)
  • We have a need for technical specialists to help us staff a service desk that helps Googlers and multiple internal support teams that provide support services across the company.
  • These specialists will help provide first touch resolution and route requests to the appropriate support teams for further help.
Qualifications and Skills

  • General IT troubleshooting skills and the ability to identify the problem and solve it or escalate to the correct teams.
  • Customer service experience working over email, tickets, or video conferencing
  • strong verbal and written communication skills

Mandatory Preferred Qualifications and Skills

  • 1 -3 years of experience in a large corporate IT environment
  • Familiarity with Google Workspace (formerly GSuite) Chrome OS, MacOS, Windows, Linux troubleshooting experience

  • Bachelors degree, Please refer to Mandatory above
location: Austin, Texas
job type: Contract
salary: $15 - 21 per hour
work hours: 8am to 5pm
education: Bachelors
  • Provide technical support for incoming tickets to service desk
  • Triage ticket requests and solve the problem or route them to the appropriate teams for assistance
  • Communicating with Googlers about their respective tickets
  • Creating, updating, and closing out tickets with appropriate work history and tagging for valuable metrics and data for case history.
  • Experience level:
  • Education: Bachelors
  • Technical Writing

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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