Technical Support Representative I

  • location: Austin, TX
  • type: Contract
  • salary: $15 - $21 per hour

job description

Technical Support Representative I

job summary:
We have a need for technical specialists to help us staff a Noogler help program that helps Nooglers come into the office and provide ongoing Noogler support for those who have recently joined. These specialists will help provide high touch 1:1 support and give tech onboardings as well as consultations for tech to transition from working at home back to the office.

Qualifications and Skills

  • General IT troubleshooting skills and the ability to identify the problem and solve it or escalate to the correct teams.
  • Customer service experience working over email, tickets, or video conferencing
  • strong verbal and written communication skills

Mandatory Preferred Qualifications and Skills

  • 1 -3 years of experience in a large corporate IT environment
  • Familiarity with Google Workspace (formerly GSuite) Chrome OS, MacOS, Windows, Linux troubleshooting experience
location: Austin, Texas
job type: Contract
salary: $15 - 21 per hour
work hours: 8am to 5pm
education: Associates
  • Provide 1:1 technical help over Meet to Nooglers.
  • Present in front of small Noogler groups and give them a tech overview of how to get setup and working with technology at Google.
  • Communicating with Googlers about their respective tickets
  • Creating, updating, and closing out tickets with appropriate work history and tagging for valuable metrics and data for case history.
  • Consult with Nooglers on a wide array of technology offered and how that would best work for Nooglers.
  • Train Nooglers on Google Workspace and other commonly used Google software stack.
  • Experience level:
  • Education: Associates
  • Technical Writing

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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