Data Engineer

  • location: San Francisco, CA
  • type: Contract
  • salary: $20 - $31 per hour

job description

Data Engineer

job summary:

The community support service excellence quality foundation team is looking for a data engineer to help build and manage the data that powers our NICE Quality Central and Nexidia Analytics tools. This person should have experience with NICE/Nexidia tools, and understand how to implement a process of sending/receiving data from a vendor. This person's main focus would be on analyzing our current deployment with NICE and assisting us with re-evaluating a better process to help enable a better functioning NICE/Nexidia tool. This person needs to have strong project management skills and be able to work closely with the vendor and business to ensure that the requirements for both are met, in a way that benefits both.

The scope of the role will include:

  • Evaluating current data integration with NICE/Nexidia
  • Working with NICE/Nexidia on ways to implement Client data for a more robust Quality system
  • Working with Client to ensure BAU work is not impacted during build out
  • Troubleshoot issues that occur with the data pipeline in and out of NICE/Nexidia
  • Develop documentation for business units to understand data pipelines
Must Have:

  • Experience working with global team and outside vendors
  • 3-5 years of experience and demonstrated expertise in SQL
  • 3-5 years of experience and demonstrated expertise in Python
  • 3-5 years of experience with ETL best practices and building data pipelines, preferably in a big data environment (Spark, Hadoop, Hive)
  • strong communication skills that allows smooth collaboration with team leads and ability to identify and communicate risks
Nice to Have:

  • Experience with project management tools such as Asana
  • Experience with NICE, Nexidia, and their Quality tools (Quality Central/Analytics)
  • Experience with data visualization tools (ie Tableau)
  • Experience with Airflow
location: SAN FRANCISCO, California
job type: Contract
salary: $20 - 31 per hour
work hours: 8am to 5pm
education: Bachelors
  • Work closely with existing data warehouse team to source from certified data models
  • Meet business needs through data
  • Gather feedback and implement needed changes as new company initiatives are rolled out
  • Primary point of contact for all NICE/Nexidia & Quality data related questions and issues
  • Skills:
  • Experience level:
  • Education: Bachelors
  • Data Warehouse

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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