Tech Operations Associate

  • location: Charlotte, NC
  • type: Contract
  • salary: $25.83 - $30.83 per hour

job description

Tech Operations Associate

job summary:
Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view

Good problem solving and analytical skills. Knowledge of diagnostic and support tools used in a support environment Experience with Help Desk or Production Support in a financial services company

 
location: Charlotte, North Carolina
job type: Contract
salary: $25.83 - 30.83 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Good problem solving and analytical skills. Knowledge of diagnostic and support tools used in a support environment Experience with Help Desk or Production Support in a financial services company

Reviews and approves release change documents (ITSMs). Fixes application and data issues as they arise. Execute and oversee Production deployments, including but not limited stop and start job, updating processing tables, and write script. Plans, designs, documents and enforces escalation policies and procedures. Provides activity, progress and status reports to management and keeps management posted of any critical issues. Provides accurate problem identification, ticket documentation and customer/vendor dialogue. Troubleshoots/triages job failures and work closely with AD/Prod support/vendors to drive towards root cause identification and resolution. Acts as a subject matter expert on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments. Improves deployment processes and tools; architecture, design and day-to-day technical support and scheduling/governance models.

Identify & suggest Business improvement opportunities. Directs the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement. Interacts with customers (internal / external) to meet process deliverables. Required Qualifications: 5+ years of experience with Information Technology Infrastructure Library (ITIL), demonstrated through work, military, or education 5+ years of experience in production supporting, including problem identification, ticket documentation, and customer/vendor relations, demonstrated through work, military, or education 5+ years of experience using ticket tracking tools for change management, problem and incident management, and availability management, demonstrated through work, military, or education Desired Qualifications; IT Infrastructure Library Certification (ITIL) strong knowledge of Agile methodology Good problem solving and analytical skills Knowledge of diagnostic and support tools used in a support environment Experience with Help Desk or Production Support in a financial services company

years of experience with Information Technology Infrastructure Library (ITIL), demonstrated through work, military, or education 5+ years of experience in

production supporting, including problem identification, ticket documentation, and customer/vendor relations, demonstrated through work, military, or education 5+ years of experience using ticket tracking tools for change management, problem and incident management, and availability management, demonstrated through work, military, or education.

 
qualifications:
  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors
 
skills:
  • Desktop Support
  • software support
  • Windows 10
  • Windows 365 support
  • SERVICE NOW

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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