IT Help Desk Analyst

  • location: Richmond, VA
  • type: Contract
  • salary: $18 per hour

job description

IT Help Desk Analyst

job summary:
Randstad is seeking a IT Help Desk Analyst for a long term contract in Richmond, VA or Lynchburg, VA. Position will start as remote until Covid Restrictions are lifted.

Shift: M-F 8:30AM-5:30PM

The Help Desk Analyst answers inbound calls from global customers as well as internal system users and is responsible for providing first level operational and technical support.

Required Skills

  • 3-5Proficiency with Microsoft Office and O365 (Outlook, Excel, and Word)
  • Experience with web navigation and support in a Microsoft Windows environment
  • Communication and interpersonal skills
  • A work ethic with a focus on quality, results and customer satisfaction
location: Richmond, Virginia
job type: Contract
work hours: 8am to 5pm
education: High School
  • Provide IT operations support in a team Help Desk environment. Adjust working hours and schedule as needed.
  • Develop and exhibit technical subject matter expertise on the supported systems and associated business processes.
  • Drive and coordinate high impact, complex and cross-functional incidents to resolution by following established processes involving resources from Genworth and/or vendors.
  • Communicate written incident updates using team standards in a pre-determined time bound fashion to all levels of IT and business audience.
  • Assess impact of issues and ensure proper severity assignment.
  • Ensure Support Guides and related documentation is up-to-date.
  • Regularly identify and implement improvement opportunities.
  • Fulfill corporate compliance tasks including mandatory training and weekly timesheets.
  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: High School
  • Helpdesk
  • Microsoft Office
  • Microsoft Windows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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