Technical Support

  • location: New York, NY
  • type: Contract
  • salary: $53 - $63 per hour

job description

Technical Support

job summary:
Description:

  • Being part of IT production support team providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.
  • Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
  • Communicates with line of business and management the overall status and health of the application.
  • Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
  • Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis.
  • Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software
Qualifications:

  • Candidate must be good in working as L2 application support team member. Able to Support users on complex technical issues, data issues, problems related to supported app
  • Exhibit a sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined
  • Unix Scripting advanced level
  • Oracle and db2, at advanced level with exposure to exadata
  • Messaging systems like MQ or AMPS
  • Java and a Python coding
  • Large system architecture and maintenance experience with knowledge of low latency and replicated systems
 
location: New York, New York
job type: Contract
salary: $53 - 63 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
  • Being part of IT production support team providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.
  • Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
  • Communicates with line of business and management the overall status and health of the application.
  • Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
  • Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis.
  • Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software
 
qualifications:
  • Experience level: Experienced
  • Minimum 10 years of experience
  • Education: Bachelors
 
skills:
  • Python
  • Java
  • call support
  • ITRS

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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