Technical Help Desk 1

  • location: Tempe, AZ
  • type: Temp to Perm
  • salary: $17.50 - $17.75 per hour

job description

Technical Help Desk 1

job summary:
Our client is looking for a Technical Help Desk for a 6month contract to hire opportunity in the Tempe Arizona area! This role will start remote but then roll into a hybrid model come October/Novemeber time. The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Must Haves: 1+ year of experience in an IT service desk I role (Windows network environement), maintaining & diagnosing client workstations, services, applications and printers

Certifications are pluses: A+, Netowrk+, Citrix CCA, MCSA 2000 or 2003, CCNA or CCDA, Basic Unix Administration, CompTIA

location: Tempe, Arizona
job type: Contract
salary: $17.50 - 17.75 per hour
work hours: 8am to 5pm
education: Associates
Essential Functions:

- Develops a strong understanding of the business and can relate problems to business impacts.

- Understands how to triage and prioritize issues and will escalate problems to management.

- Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.

- Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call.

- Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment.

- Performs other duties as assigned

  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: Associates
  • windows
  • help desk
  • Networking

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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