Desktop Support Technician (Seasonal)

  • location: Frazeysburg, OH
  • type: Contract
  • salary: $24.13 per hour

job description

Desktop Support Technician (Seasonal)

job summary:
Our client is looking for hands-on tech support representatives who will provide users with guidance and support by taking ownership of basic support problems that can be resolved by first-call resolutions. The Technician Level I is the key contact for our client's on-site users for PC and production problems and inquiries.

We need coverage around the clock. All shifts (24/7) are currently open. There will be opportunities for overtime as needed by the business.

What we are looking for:

  • Excellent verbal and written communication skills
  • Experience with handheld scanners, label printers, and other ruggedized equipment is a plus
  • Good understanding of Mac OS, Windows OS, and MS Office products
  • Solid troubleshooting skills
  • Ability to stay calm in stressful situations, especially when working with demanding customers and/or upper management
  • Ability to prioritize multiple priorities
  • Ability to work with minimal direction when vital
  • Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs. (Within safety guidelines or within a team setting.)
  • Experience with fixing Printers (Both network and Stand-alone)
  • Able to tackle network connectivity problems, understand TCP/IP protocols, DNS, and be able to let higher levels of support know specific technical issues in detail
  • Basic understanding of Active Directory administrative tasks
  • Dedication to quality customer service
  • Good analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last-minute requests
  • Responsible for all aspects of end-user PC provisioning including setup of hardware, software, and peripherals
  • Diagnoses and resolves end-user network, VPN, WI-FI and local-area network access problems (I.E. VPN, WIFI, LAN, WAN)
  • Assists in crafting & maintaining documentation for self-service end-user support knowledge base
 
location: Frazeysburg, Ohio
job type: Contract
work hours: 9pm to 7am
education: High School
 
responsibilities:
  • Handling of incoming phone calls, actively responding to warehouse radio calls
  • Opening and tracking of tickets
  • Creating, maintaining, & troubleshooting of Active Directory user accounts/MS Outlook email
  • Managing internal software and web-based clients
  • Be able to lift up to 55lbs; work in a non-climate controlled warehouse for several hours at a time (depending on projects); main office will be climate controlled.
  • Multiple peripheral, printer, scanner, thin-client, etc., imaging, configuration and deployment
  • Follow escalation procedures for major production issues or outages, include broadcast communications to effected teams/departments
  • Maintains Knowledge base articles to provide technical direction, troubleshooting guides, and guidelines for resolving problems to other team members
  • Instructs business unit users where necessary on new and existing software tools Report, track and determine priority of reported bugs
  • Facilitate communication amongst customers, and team members
  • Perform initial problem analysis, trouble-shooting and resolution as required for various applications
  • Information gathering to provide clear direction for Level II support to minimize end user production loses.
  • Work daily with Support Level II on shared projects and responsibilities
  • Other duties as assigned
The essential functions of this role include:

  • working in a non-temperature controlled environment
  • manual lifting up to 55lbs
  • standing for 10 hours at one time
  • working up to 8 hrs of overtime per week
  • working weekends
 
qualifications:
  • Experience level: Entry Level
  • Minimum 3 years of experience
  • Education: High School
 
skills:
  • tech support (1 year of experience is preferred)
  • troubleshooting (1 year of experience is preferred)
  • MS Outlook
  • warehouse
  • Support
  • able to lift 55lbs
  • PRODUCTION SUPPORT
  • Desktop Support
  • Cabling
  • Mac OS
  • Windows
  • Android

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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