Helpdesk Support Analyst

  • location: Atlanta, GA
  • type: Contract
  • salary: $20 - $22 per hour

job description

Helpdesk Support Analyst

job summary:
Our client in Atlanta is seeking a Helpdesk Support Analyst for their internal staff. This resource supports staff by providing front-line remote technical support through phone calls, email, and remote desktop tools in a timely matter. Occasionally may need to be able to travel to any site within the county to provide onsite technical support for emergencies. Mileage will be reimbursed. Will need to log all incidents and requests. Other tickets are automatically assigned through the ticketing system or assigned by management. Status updates to tickets must be made to management as requested. Will also need to work on other tasks and projects per management. This is a heavy phone support position.

 
location: Atlanta, Georgia
job type: Contract
salary: $20 - 22 per hour
work hours: 8am to 5pm
education: No Degree Required
 
responsibilities:
This resource supports staff by providing front-line remote technical support through phone calls, email, and remote desktop tools in a timely matter. Occasionally may need to be able to travel to any site within the county to provide onsite technical support for emergencies. Mileage will be reimbursed. Will need to log all incidents and requests. Other tickets are automatically assigned through the ticketing system or assigned by management. Status updates to tickets must be made to management as requested. Will also need to work on other tasks and projects per management. This is a heavy phone support position.

 
qualifications:
  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: No Degree Required
 
skills:
  • Helpdesk
  • Microsoft office (1 year of experience is required)
  • Active directory (1 year of experience is required)
  • Windows 10
  • Windows 10 Troubleshooting (1 year of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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