Technical Customer Service Representative

  • location: Austin, TX
  • type: Temp to Perm
  • salary: $20 - $22 per hour

job description

Technical Customer Service Representative

job summary:
One of our Austin clients is seeking a Technical Customer Service Representative who will be responsible for answering and resolving basic product operational support questions received from external customers. These representatives are responsible for ensuring call resolution in a timely manner, meeting average handle time requirements. The position will be client facing, supporting products while giving excellent customer service.

Requirements:



  • High School Diploma or Equivalent
  • 1+ years of customer service experience
  • Basic technical troubleshooting
  • Prior help desk experience a plus
  • Thorough knowledge of iOS and Windows PC environments and associated components
 
location: AUSTIN, Texas
job type: Contract
salary: $20 - 22 per hour
work hours: 8am to 5pm
education: High School
 
responsibilities:
  • Provide remote applications support via email and phone
  • Provide status of customer orders and service events
  • Answer customer phone calls, assist callers with a variety of issues, including basic software and hardware troubleshooting
  • Accurately document & record customer calls and events (Call receipt, documentation entry, tracking, follow-up, escalations and reporting) in Salesforce
  • Establish call/email response prioritization
  • Escalate issues that cannot be resolved using current knowledge to the next level
  • Contribute to ensuring client self-help knowledge, documenting typical requests and incidents, resolutions, and work-around procedures
 
qualifications:
  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: High School
 
skills:
  • Customer Relations
  • CRM
  • Customer Support (1 year of experience is required)
  • Technical Support

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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