Member Care Professional

  • location: Alameda, CA
  • type: Contract
  • salary: $20 - $23 per hour
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job description

Member Care Professionals for a Fortune 500 Leader!

Pay Rate of $ 20.00 to 23.00 per hour, 6-month contract

Preferred Qualifications:

Experience with PeopleSoft 8.8 preferred.

Proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel and PowerPoint preferred.

Position Summary:

Human Resources transactions related to employee changes and new hire information within a single area of specialty in one of the following Human Resources programs: pay, benefits including retirement, leaves of absences, disability and worker's compensation.

Education/License/Certification:

High school diploma or equivalent required. Advanced reading skills and basic math skills required. Bachelor's degree or some college level course-work preferred.

Qualifications:

Strong customer orientation.

Ability to process transactions w/in 95% accuracy rate as measured by internal quality assurance performance measures.

Demonstrated ability to type at least 45 words or keystrokes per minute while interacting with customers on the telephone.

Demonstrated experience navigating Windows-based Human Resources information systems required.

Ability to effectively interact with all levels within an organization required.

Attention to detail, accuracy and quality required.

Excellent interpersonal, verbal and written communication skills with a customer service focus required.

Ability to identify root cause and conduct analysis required.

Ability to work independently under limited supervision as prescribed by established HR Service Center guidelines and procedures.

Ability to adopt new work procedures as needed and actively participate in training and quality assurance initiatives.

Must adhere to client confidentiality rules, requirements & guidelines.

Must be able to work in a Labor / Management Partnership environment.

If you are interested and qualified, please apply today!

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