Quality Assurance Analyst

  • location: Charlotte, NC
  • type: Contract
  • salary: $25.04 - $29.02 per hour
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job description

Randstad Professionals have an excellent opportunity with a Large Financial Institution in Charlotte, NC.


  • Responsible for handling the most complex quality assurance and assesses problems and issues to ensure activities follow the necessary internal and external regulatory and risk management practices.
  • Regularly contributes to the development of new concepts, techniques and standards.
  • Serves as a consultant to management on matters relative to policies and procedures.
  • Leads reviews including analysis and trending of findings, proposed recommendations for change to impact future quality, test development and reporting on results.
  • May be a decision maker for exceptions to guidelines.
  • May act as a Team Leader for lower level Quality Assurance Analysts / Provide work direction and training to more junior staff including coaching lower level analysts on quality assurance, department operations, procedures and policies.
  • Ability to demonstrate time-management and handling multiple deadlines and responsibilities.
  • Strong interpersonal skills.
  • Generally comfortable communicating with associates and client representatives at all levels.
  • Ability to work independently, exercise judgment, raise questions to management and/or counsel when necessary, and adhere to policy guidelines.


  • 5+ years experience in one or more of the following: quality assurance; operations; loan documentation; loan servicing; or underwriting
  • A Must have is Excellent Microsoft Office skills, with emphasis on Excel.

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