Client Services Coordinator

  • location: Mountain View, CA
  • type: Contract
  • salary: $28 per hour
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job description

Client Services Coordinator

job summary:
We are looking for operations analysts to assist with supporting our clients in utilizing a new Vendor Management System, guiding them through the process, and proactively solving issues at scale .

Daily Responsibilities:

  • Deliver 1:1 client solutions, ranging from "how to" questions to escalations and issues management at global scale
  • Conduct trend analysis across client needs/issues and proactively deliver business solutions
  • Conduct root cause analysis to solution for underlying causes - not just 'symptoms' - escalate to project leadership as needed.
  • Summarize and report progress and status utilizing Google Sheets, dashboards, and other analytics tools
  • Assist with post-system launch support efforts by triaging customer requests effectively and in a tactful manner
Minimum Requirements:

  • 4 year bachelor's degree in any field or equivalent work experience
  • 3-5 years of experience working on large scale projects (overall experience)
  • 2+ years in client services and/or engaging with stakeholders
  • 2+ years of managing deliverables in customer facing role
  • Good written and verbal communication skills as well as strong interpersonal skills.
  • Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands.
  • Solutions and client service-oriented, with an emphasis on creativity and relationships.
  • Ability to work in a team environment with a high sense of urgency.
  • Deep interest and experience in high touch customer service
Preferred Qualification:

  • Knowledge of Google docs/Google Sheets to create pivot tables or other data tables
 
location: Mountain View, California
job type: Contract
work hours: 9 to 4
education: Associate's degree
experience: 3 Years
 
responsibilities:
We are looking for operations analysts to assist with supporting our clients in utilizing a new Vendor Management System, guiding them through the process, and proactively solving issues at scale .

Daily Responsibilities:

  • Deliver 1:1 client solutions, ranging from "how to" questions to escalations and issues management at global scale
  • Conduct trend analysis across client needs/issues and proactively deliver business solutions
  • Conduct root cause analysis to solution for underlying causes - not just 'symptoms' - escalate to project leadership as needed.
  • Summarize and report progress and status utilizing Google Sheets, dashboards, and other analytics tools
  • Assist with post-system launch support efforts by triaging customer requests effectively and in a tactful manner
Minimum Requirements:

  • 4 year bachelor's degree in any field or equivalent work experience
  • 3-5 years of experience working on large scale projects (overall experience)
  • 2+ years in client services and/or engaging with stakeholders
  • 2+ years of managing deliverables in customer facing role
  • Good written and verbal communication skills as well as strong interpersonal skills.
  • Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands.
  • Solutions and client service-oriented, with an emphasis on creativity and relationships.
  • Ability to work in a team environment with a high sense of urgency.
  • Deep interest and experience in high touch customer service
Preferred Qualification:

  • Knowledge of Google docs/Google Sheets to create pivot tables or other data tables
 
qualifications:
We are looking for operations analysts to assist with supporting our clients in utilizing a new Vendor Management System, guiding them through the process, and proactively solving issues at scale .

Daily Responsibilities:

  • Deliver 1:1 client solutions, ranging from "how to" questions to escalations and issues management at global scale
  • Conduct trend analysis across client needs/issues and proactively deliver business solutions
  • Conduct root cause analysis to solution for underlying causes - not just 'symptoms' - escalate to project leadership as needed.
  • Summarize and report progress and status utilizing Google Sheets, dashboards, and other analytics tools
  • Assist with post-system launch support efforts by triaging customer requests effectively and in a tactful manner
Minimum Requirements:

  • 4 year bachelor's degree in any field or equivalent work experience
  • 3-5 years of experience working on large scale projects (overall experience)
  • 2+ years in client services and/or engaging with stakeholders
  • 2+ years of managing deliverables in customer facing role
  • Good written and verbal communication skills as well as strong interpersonal skills.
  • Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands.
  • Solutions and client service-oriented, with an emphasis on creativity and relationships.
  • Ability to work in a team environment with a high sense of urgency.
  • Deep interest and experience in high touch customer service
Preferred Qualification:

  • Knowledge of Google docs/Google Sheets to create pivot tables or other data tables
 
skills: Customer Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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