Service Desk Support

  • location: Pawtucket, RI
  • type: Contract
  • salary: $17 - $22 per hour
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job description

Service Desk Support

job summary:
Review all EDI purchase Orders for accuracy and efficiently enter manual orders into SAP.

 
location: Pawtucket, Rhode Island
job type: Contract
salary: $17 - 22 per hour
work hours: 8 to 5
education: Unknown
experience: 0 Years
 
responsibilities:
Service Desk Support - Pawtucket, RI

Job Duties

First line of contact into the IS Department to help clients having operational problems and system malfunctions. Provide telephone assistance to end-users that use a wide variety of system applications. Utilizes acquired problem determination skills to identify, resolve and escalate end-users problems. Provide direction to Temporary Help Desk Technicians to strengthen their problem determination. Documents all problems, status and resolutions for tracking and trending analysis.

Additional Job Requirements

Service Desk troubleshooting,

Level 1 or 1.5 support

A+ Certification takes priority

Good Customer Service skills

Microsoft office troubleshooting

PC and Mac OS Troubleshooting

VPN, Active directory password resets,

Ability to learn in house applications

Application Process

A Randstad Recruiter will review your application and contact qualified candidates for a phone interview. Our best candidates will interview face to face with the hiring manager for the position.

If you are ready to explore this career move, click the apply button now. Not sure or don't have your resume ready, call or email me today to discuss further - Cassidy Garcia

(401-824-0223) or cassidy.garcia@randstadusa.com.

At Randstad Professionals, people are our business - therefore, we strive to create the best balance between achieving business goals while recognizing the career goals and needs of our employees. While we set high expectations for every associate, each one is also given the autonomy and flexibility to build relationships with clients and candidates to grow their business their way. In other words, we know that success comes in many shapes and sizes - and we celebrate differences among our people.

 
qualifications:
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skills: 10-K
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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