Customer Care Representative Consumer Products

  • location: Thornwood, NY
  • type: Permanent
  • salary: $50,000 - $53,000 per year
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job description

Customer Care Representative Consumer Products

job summary:














Position Summary:

Provides excellent service to retailers and distributors, field sales representatives as well as internal staff. Being a key partner for dealer requests incl. but not limited to products, services, and delivery information. Responsible to enter order information into our ERP system (SAP), to create delivery notes, allocate products and to generate invoices. Resolve issues with orders and shipments. Supports the Customer Care Manager as needed.





Primary Duties and Responsibilities:

  • Accurate and timely entry of dealer orders in SAP
  • Process order receipts and further acknowledgments in various EDI platforms
  • Be a proactive team player, communicate the daily order status and other inquiry activities to the Customer Care Manager
  • Build sustainable relationships with several direct dealer accounts
  • Be a key point of contact for retailer and distributor inquiries via email and phone
  • Generate delivery notes and trigger shipments based on requested delivery dates
  • Coordinates with sales managers the prioritization and allocation of back orders
  • Support Dealer- and Sales Representatives in their daily work e.g.: order status, product availability, pricing
  • Work with Supply Chain Specialist and monitor out of stock products and advise dealers of arrival dates
  • Identify opportunities within various business processes e.g. order entry improvement
  • Support Customer Care manager with business reports on a weekly base
  • Special projects/tasks will be assigned on demand
Experience and Education Requirements:

  • Exceptional customer care communication skills (verbal & written) to serve various customer mentalities and to provide an exceptional level of service
  • Strong trouble shooting skills, a problem solving mindset with attention to details
  • A minimum of 3-5 years in professional experience in a related field.
  • Experienced with the SAP order entry process and a good understanding of SAP MRP (MD04)
  • Experienced in Microsoft Office: Outlook, Excel, Word, Power Point
  • Basic knowledge of Salesforce.com
  • Have an interest in nature observation, hunting and / or Camera Lens
 
location: Thornwood, New York
job type: Permanent
salary: $50,000 - 53,000 per year
work hours: 9 to 5
education: Bachelor's degree
experience: 3 Years
 
responsibilities:
Primary Duties and Responsibilities:

  • Accurate and timely entry of dealer orders in SAP
  • Process order receipts and further acknowledgments in various EDI platforms
  • Be a proactive team player, communicate the daily order status and other inquiry activities to the Customer Care Manager
  • Build sustainable relationships with several direct dealer accounts
  • Be a key point of contact for retailer and distributor inquiries via email and phone
  • Generate delivery notes and trigger shipments based on requested delivery dates
  • Coordinates with sales managers the prioritization and allocation of back orders
  • Support Dealer- and Sales Representatives in their daily work e.g.: order status, product availability, pricing
  • Work with Supply Chain Specialist and monitor out of stock products and advise dealers of arrival dates
  • Identify opportunities within various business processes e.g. order entry improvement
  • Support Customer Care manager with business reports on a weekly base
  • Special projects/tasks will be assigned on demand
 
qualifications:
Experience and Education Requirements:

  • Exceptional customer care communication skills (verbal & written) to serve various customer mentalities and to provide an exceptional level of service
  • Strong trouble shooting skills, a problem solving mindset with attention to details
  • A minimum of 3-5 years in professional experience in a related field.
  • Experienced with the SAP order entry process and a good understanding of SAP MRP (MD04)
  • Experienced in Microsoft Office: Outlook, Excel, Word, Power Point
  • Basic knowledge of Salesforce.com
  • Have an interest in nature observation, hunting and / or Camera Lens
 
skills: SAP
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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