Scheduling Coordinator

  • location: Cypress, CA
  • type: Contract
  • salary: $16 per hour
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job description

Scheduling Coordinator

job summary:
Scheduling Coordinator

***This position requires candidates to be Bilingual in English and Spanish***

***Hours are supporting West Coast Clients; Schedule will be 9:00am - 6:00pm PST***

Job Summary

The National Advanced Clinician Program Scheduling Coordinator will be responsible for scheduling Medicare Advantage patients into the Primary Care facilities across the Nation. They are to oversee, manage, and track Medicare Advantage patients for an Annual Wellness Visit with a Nurse Practitioner. The Patient Scheduler will work collaboratively with all OptumCare organization in which Embedded Clinical Support is placed. This position will report to the Director of the Advanced Clinician Program of Clinical Performance for OptumCare and will be responsible for driving scheduling prioritized patients. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Responsibilities

  • The Scheduling Coordinator is an experienced clerical staff member responsible for coordinating patient appointments involving multiple resources and/or complex record gathering (including records from external entities) to facilitate accurate scheduling
  • Schedules and coordinates patient appointments requiring multiple resources and interdependencies.
  • Communicates with all stakeholders including patients in the manner preferred by each (email, report, phone, etc.)
  • Is responsible for follow-up including communicating with all stakeholders (verbally, written and electronically)
  • Advanced Customer Service skill and experience to connect with different personalities and styles
  • Builds and maintains collaborative relationships with both internal and external clients that lead to more effective communication and a higher level of productivity and accuracy
  • Ability to build strong relationships within a clinic/hospital environment
  • Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes
  • Ability to receive and express detailed information through oral and written communications
  • This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards
  • Follows up on errors and offers contributions and suggestions to improve current methods
  • Contributes innovative ideas to improve work practices and flow
  • Trains and mentors new peers / team members
  • Ability to work within complex and multi-layer Matrix org structure
Qualifications

  • Bi-lingual (Spanish / English) REQUIRED
  • Education: A High School Diploma or GED required
  • Experience: 3+ years of scheduling experience and/or prior medical experience as a scheduler in a hospital / clinic / medical facility with complex scheduling algorithms
  • Call Center Member experience
  • Technology Skills: MS Office Suite, intermediate Excel and PowerPoint skills
 
location: Cypress, California
job type: Contract
work hours: 9 to 6
education: High School
experience: 3 Years
 
responsibilities:
Responsibilities

  • The Scheduling Coordinator is an experienced clerical staff member responsible for coordinating patient appointments involving multiple resources and/or complex record gathering (including records from external entities) to facilitate accurate scheduling
  • Schedules and coordinates patient appointments requiring multiple resources and interdependencies.
  • Communicates with all stakeholders including patients in the manner preferred by each (email, report, phone, etc.)
  • Is responsible for follow-up including communicating with all stakeholders (verbally, written and electronically)
  • Advanced Customer Service skill and experience to connect with different personalities and styles
  • Builds and maintains collaborative relationships with both internal and external clients that lead to more effective communication and a higher level of productivity and accuracy
  • Ability to build strong relationships within a clinic/hospital environment
  • Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes
  • Ability to receive and express detailed information through oral and written communications
  • This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards
  • Follows up on errors and offers contributions and suggestions to improve current methods
  • Contributes innovative ideas to improve work practices and flow
  • Trains and mentors new peers / team members
  • Ability to work within complex and multi-layer Matrix org structure
 
qualifications:
Qualifications

  • Bi-lingual (Spanish / English) REQUIRED
  • Education: A High School Diploma or GED required
  • Experience: 3+ years of scheduling experience and/or prior medical experience as a scheduler in a hospital / clinic / medical facility with complex scheduling algorithms
  • Call Center Member experience
  • Technology Skills: MS Office Suite, intermediate Excel and PowerPoint skills
 
skills: Spanish
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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