Implementation Assistant

  • location: Pleasanton, CA
  • type: Contract
  • salary: $19 - $21.86 per hour
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job description

Implementation Assistant

job summary:
Implementation Assistant - Pleasanton, CA

  • These two contract roles are expected to last 6 months.
Implementation Assistant - Job Duties:

  • Maintaining the NEOS function, business processes and organization, while providing exceptional customer service to the client and clear communication to the business stakeholders
  • Facilitate Turn-Key client implementations: Partner requirements gathering, configuration, settlement and file delivery set up and coordination of tasks within the broader BHN team as appropriate
  • Perform client set up configuration and device fulfillment on stand-alone solutions; Manage a support queue for replacements, Troubleshoot client facing issues, Collaborate with resources regarding tool and product defects and inefficiencies, Generate regression test scenarios and execute regression testing as required
  • Execute Bulk Order processing requests: Manage an order queue; prep, execute and validate
  • Provide post launch assistance in escalated situations where implementation knowledge is required. Implement basic integration types and manage small-scaled project based activities
  • Maintain technical knowledge related to job related platforms and tools. Adhere to standard department processes and best practices while consistently meeting defined SLAs. Ensure that applicable regulatory directives are complied with e.g. PCI, privacy legislation, etc
Job Requirements:

  • Business Management coursework or equivalent work experience highly preferred. Retail and/or payment processing industry experience a plus
  • Technical exposure and experience including but not limited to project management, operations and technical support an asset. Excellent strengths in time management and organization skills with an aptitude toward creative problem solving
  • Proven self-starter with a track record of managing multiple complex tasks with the ability to work within a matrix organization with the goal of driving to a decision
  • Excellent verbal and written communication skills: ability to present information, status, and issues in a clear and concise manner, ability to deliver bad news and ability to confront issues aggressively
  • Demonstrated ability to anticipate, mitigate, and resolve conflicts across workgroup. Demonstrated ability to negotiate with and manage external vendors.
  • Ability to make critical and successful decisions under pressure with demonstration of sound judgment and methods
Compensation: $19.00-$21.86/hr

 
location: Pleasanton, California
job type: Contract
salary: $19.00 - 21.86 per hour
work hours: 9 to 5
education: No Degree Required
experience: 2 Years
 
responsibilities:
- Maintaining the NEOS function, business processes and organization, while providing exceptional customer service to the client and clear communication to the business stakeholders

- Facilitate Turn-Key client implementations: Partner requirements gathering, configuration, settlement and file delivery set up and coordination of tasks within the broader BHN team as appropriate

- Perform client set up configuration and device fulfillment on stand-alone solutions; Manage a support queue for replacements, Troubleshoot client facing issues, Collaborate with resources regarding tool and product defects and inefficiencies, Generate regression test scenarios and execute regression testing as required

- Execute Bulk Order processing requests: Manage an order queue; prep, execute and validate

- Provide post launch assistance in escalated situations where implementation knowledge is required

- Implement basic integration types and manage small-scaled project based activities

- Maintain technical knowledge related to job related platforms and tools

- Adhere to standard department processes and best practices while consistently meeting defined SLAs

- Ensure that applicable regulatory directives are complied with e.g. PCI, privacy legislation, etc

- Define and document efficiencies to the process, refining a core set of capabilities that become repeatable

- Enable existing clients to easily leverage BHN products and services: Services include but are not limited to operational, enhancement implementations, data exchange, reporting and process, tool definition and enhancement

- Identifying, documenting and communicating trends pertaining to BHN products and services and client and partner effectiveness and satisfaction

 
qualifications:
Qualifications:

- Business Management coursework or equivalent work experience highly preferred

- Retail and/or payment processing industry experience a plus

- Technical exposure and experience including but not limited to project management, operations and technical support an asset

- Excellent strengths in time management and organization skills with an aptitude toward creative problem solving

- Proven self-starter with a track record of managing multiple complex tasks with the ability to work within a matrix organization with the goal of driving to a decision

- Excellent verbal and written communication skills: ability to present information, status, and issues in a clear and concise manner, ability to deliver bad news and ability to confront issues aggressively

- Demonstrated ability to anticipate, mitigate, and resolve conflicts across workgroup

- Demonstrated ability to negotiate with and manage external vendors

- Ability to make critical and successful decisions under pressure with demonstration of sound judgment and methods

- Confident, motivated and able to work independently

- Comfortable working in a dynamic, fast changing environment

- Ability to build constructive business relationships with senior business stakeholders and gain their trust

- Knowledge of Microsoft Office ie Excel, Word, PowerPoint etc

 
skills: Analysis
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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