Supply Analyst

  • location: Portland, OR
  • type: Contract
  • salary: $22 - $25 per hour
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job description

Supply Analyst

job summary:
Supply Analyst- Portland, Oregon

  • This is a contract role expected to last 6 months
Supply Analyst- Job Duties:

  • Field customer inquiries to provide order status updates
  • Leverage systems to provide the most up to date and accurate information regarding supply chain constraints and supplier challenges
  • Identify communication and information gaps that result in missing information for our dealers that prevent them from supporting our customers
  • Track, monitor, and measure incoming volumes of inquiries and make recommendations regarding capacity needs
  • Assist in the collection, analyzation, and presentation of metrics and performance indicators for the department.
  • Support the documentation and mapping of internal processes with a focus on developing improvement or standardization suggestions
  • Address backlog of order based errors through manual processing in the applicable systems
  • Monitor and process time based order requirements throughout the day to ensure timely turn around to minimize impact to the customer
  • General assistance with daily operations consistent with a supply chain fulfillment customer support role.
Job Requirements:

  • Bachelors' degree required (Business Degree)
  • Ability to collaborate and effectively communicate with external teams and business partners.
  • SAP experience (2-3 years' experience)
  • EDI Familiarity (2-3 years)
  • Comfortable with large data sets and experience analyzing data

    • Paragon Experience
    • Tableau Experience
    • Customer Service Experience
Compensation: $22.00-$25.00/hr

 
location: Portland, Oregon
job type: Contract
salary: $22 - 25 per hour
work hours: 7 to 4
education: Bachelor's degree
experience: 2 Years
 
responsibilities:


Purpose:

The purpose of a Supply Chain Fulfillment Analyst is to assist with the coordination and execution related to customer orders and inquires. A typical Supply Chain Fulfillment Analyst has goals of ensuring customer satisfaction thought timely and quality resolution to customer issues with a focus on identifying areas for communication improvement. This role serves on the frontline for customer engagements.



Essential Duties and Responsibilities:

- Field customer inquiries to provide order status updates

- Leverage systems to provide the most up to date and accurate information regarding supply chain constraints and supplier challenges

- Identify communication and information gaps that result in missing information for our dealers that prevent them from supporting our customers

- Track, monitor, and measure incoming volumes of inquiries and make recommendations regarding capacity needs

- Assist in the collection, analyzation, and presentation of metrics and performance indicators for the department.

- Support the documentation and mapping of internal processes with a focus on developing improvement or standardization suggestions

- Address backlog of order based errors through manual processing in the applicable systems

- Monitor and process time based order requirements throughout the day to ensure timely turn around to minimize impact to the customer

- General assistance with daily operations consistent with a supply chain fulfillment customer support role.



 
qualifications:
Required Background Experience and Skills:

- 2-3 years in a customer support role

- Ability to identify improvement opportunities and collaborate for implementation

- Comfortable with large data sets and experience analyzing data

- Knowledge of the transportation industry preferred

- Proficiency in MS Office suite, especially Excel

- Bachelor's degree preferred, but not required

- Well-spoken and energetic

Nice to Have's:

- Paragon Experience

- Tableau Experience

- Customer Service Experience

 
skills: Analysis
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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