Technical Writer

  • location: Atlanta, GA
  • type: Contract
  • salary: $32 per hour
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job description

Technical Writer

job summary:
Project Overview:

As a Technical Writer, you will partner with members of the Client Fiber Customer Service team to create internal job task analyses and position specific content. You will work to ensure the accuracy and timely updating of internal documentation, working with a variety of cross-functional stakeholders to ensure that all content meets the highest standards.

You're passionate about creating the best internal customer experience possible through the design and maintenance of effective content. You use applied reasoning and strong analytical skills to be an advocate for creating high quality documentation. You're sensitive to the needs of the users of internal documentation and can predict how they may use your writing. This will include cultivating a positive and open culture within the wider team, being comfortable with a fast-paced working environment and with giving and receiving constructive feedback.

Top 3 Daily Responsibilities

1. Meetings: Communicating with GFCS team members to understand key activities within each role

2. Writing: Document critical tasks and competencies for each role

3. Writing: Identify training gaps within each role

Required Skills:

BA/BS degree in Journalism or Communications-related field or 4 years equivalent practical experience

Exceptional communication and interpersonal skills (written and verbal)

Demonstrated commitment to providing the best possible internal customer experience

Strong project management skills with demonstrated ability to work independently, to multi-task and to prioritize effectively while driving high impact, positive results

 
location: Atlanta, Georgia
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 3 Years
 
responsibilities:
Project Overview:

As a Technical Writer, you will partner with members of the Client Fiber Customer Service team to create internal job task analyses and position specific content. You will work to ensure the accuracy and timely updating of internal documentation, working with a variety of cross-functional stakeholders to ensure that all content meets the highest standards.

You're passionate about creating the best internal customer experience possible through the design and maintenance of effective content. You use applied reasoning and strong analytical skills to be an advocate for creating high quality documentation. You're sensitive to the needs of the users of internal documentation and can predict how they may use your writing. This will include cultivating a positive and open culture within the wider team, being comfortable with a fast-paced working environment and with giving and receiving constructive feedback.

Top 3 Daily Responsibilities

1. Meetings: Communicating with GFCS team members to understand key activities within each role

2. Writing: Document critical tasks and competencies for each role

3. Writing: Identify training gaps within each role

Required Skills:

BA/BS degree in Journalism or Communications-related field or 4 years equivalent practical experience

Exceptional communication and interpersonal skills (written and verbal)

Demonstrated commitment to providing the best possible internal customer experience

Strong project management skills with demonstrated ability to work independently, to multi-task and to prioritize effectively while driving high impact, positive results

 
qualifications:
Project Overview:

As a Technical Writer, you will partner with members of the Client Fiber Customer Service team to create internal job task analyses and position specific content. You will work to ensure the accuracy and timely updating of internal documentation, working with a variety of cross-functional stakeholders to ensure that all content meets the highest standards.

You're passionate about creating the best internal customer experience possible through the design and maintenance of effective content. You use applied reasoning and strong analytical skills to be an advocate for creating high quality documentation. You're sensitive to the needs of the users of internal documentation and can predict how they may use your writing. This will include cultivating a positive and open culture within the wider team, being comfortable with a fast-paced working environment and with giving and receiving constructive feedback.

Top 3 Daily Responsibilities

1. Meetings: Communicating with GFCS team members to understand key activities within each role

2. Writing: Document critical tasks and competencies for each role

3. Writing: Identify training gaps within each role

Required Skills:

BA/BS degree in Journalism or Communications-related field or 4 years equivalent practical experience

Exceptional communication and interpersonal skills (written and verbal)

Demonstrated commitment to providing the best possible internal customer experience

Strong project management skills with demonstrated ability to work independently, to multi-task and to prioritize effectively while driving high impact, positive results

 
skills: MS Office
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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