Client Services Specialist

  • location: South San Francisco, CA
  • type: Contract
  • salary: $18 - $20 per hour
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job description

Client Services Specialist

job summary:
Our Client Services team is the key liaison between company and its customers. The primary responsibility of the team is to provide world-class service and support to doctors and patients as well as to problem solve with our internal teams including sales, lab staff and the billing department to resolve customer issues.

Temporary Project Description:

Assist the Client Services team with the following:

  • Print, seal and mail patient reports to appropriate doctor's offices
  • Review incoming faxes from patients and assign the fax to the appropriate internal team member for their follow-up based on geography alignment
  • Help out with other administrative tasks so that Client Services Specialists have more time to work cases and focus on account analysis
Key attributes for success:

  • Attention to detail - these are real patients with real test results so attention that the right report is being sent to the right doctor is critical
  • Speed - these assigned functions listed above are part of our commitment to quick turnaround times so speed/accuracy go hand in hand in our promise to patients/physicians re fast, quality results.
  • Collaborative in nature - our team is friendly and patient oriented; they will help train and we'd like this person to be open to feedback as well as come forward if they need clarification or help
 
location: South San Francisco, California
job type: Contract
salary: $18 - 20 per hour
work hours: 9 to 5
education: High School
experience: 1 Years
 
responsibilities:
Assist the Client Services team with the following:

  • Print, seal and mail patient reports to appropriate doctor's offices
  • Review incoming faxes from patients and assign the fax to the appropriate internal team member for their follow-up based on geography alignment
  • Help out with other administrative tasks so that Client Services Specialists have more time to work cases and focus on account analysis
 
qualifications:
  • Attention to detail - these are real patients with real test results so attention that the right report is being sent to the right doctor is critical
  • Speed - these assigned functions listed above are part of our commitment to quick turnaround times so speed/accuracy go hand in hand in our promise to patients/physicians re fast, quality results.
  • Collaborative in nature - our team is friendly and patient oriented; they will help train and we'd like this person to be open to feedback as well as come forward if they need clarification or help
 
skills: Client Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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