Customer Service Representative

  • location: Westbrook, ME
  • type: Contract
  • salary: $14 per hour
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job description

Customer Service Representative

job summary:
JOB SUMMARY:

This position provides customer support through order placement, fulfillment and processing. The purpose of this job is to maintain a confident and supportive interface to the customer while interacting on the customer's behalf with other related internal departments.

 
location: Westbrook, Maine
job type: Contract
work hours: 8 to 5
education: High School
experience: 5 Years
 
responsibilities:
PRIMARY DUTIES AND RESPONSIBILITIES:

  • Analyze, document and process customer orders to ensure accurate and reliable delivery of goods.
  • Primary contact for international Distributors and customers, processing quotes, entering orders, communicating with the shipping department and e-mail correspondence.
  • Generate documentation necessary to execute order fulfillment.
  • Intercept and process customer inquires about orders, products and services in an adequate and professional manner.
  • To be proactive by reviewing and processing order delays and backorders.
  • Maintain customer information and data files within the companies operating system.
  • Expedite shipments, monitor tracking information, and provide feedback to the customer.
  • Communicate and translate customer requirements to other departments as needed to maintain accurate and timely order fulfillment.
  • Maintain hard files with customer purchase orders, order confirmations, and other pertinent information.
 
qualifications:
MINIMUM QUALIFICATIONS:

EDUCATION: High School Diploma (Minimum) College graduate BA/BS (Preferred)

EXPERIENCE: 5 + years experience in Customer Service

REQUIRED SKILLS AND ABILITIES: * Strategic knowledge of customer order processing tools.* Basic computer and technical skills.* Knowledge and understanding of product specifications.* Knowledge and understanding of customer requirements and product needs.* Strong interpersonal skills with an analytical approach to problem solving.

 
skills: Customer Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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