This position provides customer support through order placement, fulfillment and processing. The purpose of this job is to maintain a confident and supportive interface to the customer while interacting on the customer's behalf with other related internal departments.
location: Westbrook, Maine
job type: Contract
work hours: 8 to 5
education: High School
experience: 5 Years
PRIMARY DUTIES AND RESPONSIBILITIES:
- Analyze, document and process customer orders to ensure accurate and reliable delivery of goods.
- Primary contact for international Distributors and customers, processing quotes, entering orders, communicating with the shipping department and e-mail correspondence.
- Generate documentation necessary to execute order fulfillment.
- Intercept and process customer inquires about orders, products and services in an adequate and professional manner.
- To be proactive by reviewing and processing order delays and backorders.
- Maintain customer information and data files within the companies operating system.
- Expedite shipments, monitor tracking information, and provide feedback to the customer.
- Communicate and translate customer requirements to other departments as needed to maintain accurate and timely order fulfillment.
- Maintain hard files with customer purchase orders, order confirmations, and other pertinent information.
EDUCATION: High School Diploma (Minimum) College graduate BA/BS (Preferred)
EXPERIENCE: 5 + years experience in Customer Service
REQUIRED SKILLS AND ABILITIES: * Strategic knowledge of customer order processing tools.* Basic computer and technical skills.* Knowledge and understanding of product specifications.* Knowledge and understanding of customer requirements and product needs.* Strong interpersonal skills with an analytical approach to problem solving.
skills: Customer Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.