Healthcare Customer Service

  • location: Cypress, CA
  • type: Contract
  • salary: $16.50 per hour
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job description

Healthcare Customer Service

job summary:
Sales Assistant

Facilitates all administrative support to the sales team and is charged with key responsibility of ensuring that all work instructions and processes as outlined in the Model Office document are followed

Answers incoming telephone calls to assist callers. troubleshoots issues or direct to appropriate person

Prints and distributes all lead sheets to the sales managers/sales representatives and inputs informations calendars

Copies and maintains archives of Consent to Contact Cards. Scope of Appointment Forms

Pre-Appointment Checklists

Tele-App Worksheets and all other documents relative to the Sales and Marketing process

Closely adheres to the Sales Administrative Work Instructions that are detailed in the Model Office document or other work functions as needed.

Assists with member calls relating to enrollment or service issues

Updates and maintains lead tracking in Salesforce.com

Performs timely and accurate data entry in Salesforce.com

Runs weekly and monthly sales reports

Orders and maintains appropriate inventory of all marketing materials

Follows up on member or prospect requests for information.---Assists with various ad-hoc projects requested by management

Structures and maintains an organized office environment

Provides administrative services such as ordering business cards printing labels developing and printing flyers etc. to the sales team

Education Level

A High School or GED required---or equivalent work experience required

Work Experience

1+ year of experience in HMO/managed healthcare or insurance industry required

Must be detail oriented

Other Typing skills of 45+words per minute

Microsoft Excel Proficient utilization of various word processing and spreadsheet software such as Microsoft Word and Excel Beginner Required

Microsoft Word Experience with Contact Management or Sales Support software is also preferred Beginner Required Microsoft PowerPoint Beginner Required

 
location: Cypress, California
job type: Contract
work hours: 8 to 5
education: High School
experience: 1 Years
 
responsibilities:
Sales Assistant

Facilitates all administrative support to the sales team and is charged with key responsibility of ensuring that all work instructions and processes as outlined in the Model Office document are followed

Answers incoming telephone calls to assist callers. troubleshoots issues or direct to appropriate person

Prints and distributes all lead sheets to the sales managers/sales representatives and inputs informations calendars

Copies and maintains archives of Consent to Contact Cards. Scope of Appointment Forms

Pre-Appointment Checklists

Tele-App Worksheets and all other documents relative to the Sales and Marketing process

Closely adheres to the Sales Administrative Work Instructions that are detailed in the Model Office document or other work functions as needed.

Assists with member calls relating to enrollment or service issues

Updates and maintains lead tracking in Salesforce.com

Performs timely and accurate data entry in Salesforce.com

Runs weekly and monthly sales reports

Orders and maintains appropriate inventory of all marketing materials

Follows up on member or prospect requests for information.---Assists with various ad-hoc projects requested by management

Structures and maintains an organized office environment

Provides administrative services such as ordering business cards printing labels developing and printing flyers etc. to the sales team

Education Level

A High School or GED required---or equivalent work experience required

Work Experience

1+ year of experience in HMO/managed healthcare or insurance industry required

Must be detail oriented

Other Typing skills of 45+words per minute

Microsoft Excel Proficient utilization of various word processing and spreadsheet software such as Microsoft Word and Excel Beginner Required

Microsoft Word Experience with Contact Management or Sales Support software is also preferred Beginner Required Microsoft PowerPoint Beginner Required

 
qualifications:
Sales Assistant

Facilitates all administrative support to the sales team and is charged with key responsibility of ensuring that all work instructions and processes as outlined in the Model Office document are followed

Answers incoming telephone calls to assist callers. troubleshoots issues or direct to appropriate person

Prints and distributes all lead sheets to the sales managers/sales representatives and inputs informations calendars

Copies and maintains archives of Consent to Contact Cards. Scope of Appointment Forms

Pre-Appointment Checklists

Tele-App Worksheets and all other documents relative to the Sales and Marketing process

Closely adheres to the Sales Administrative Work Instructions that are detailed in the Model Office document or other work functions as needed.

Assists with member calls relating to enrollment or service issues

Updates and maintains lead tracking in Salesforce.com

Performs timely and accurate data entry in Salesforce.com

Runs weekly and monthly sales reports

Orders and maintains appropriate inventory of all marketing materials

Follows up on member or prospect requests for information.---Assists with various ad-hoc projects requested by management

Structures and maintains an organized office environment

Provides administrative services such as ordering business cards printing labels developing and printing flyers etc. to the sales team

Education Level

A High School or GED required---or equivalent work experience required

Work Experience

1+ year of experience in HMO/managed healthcare or insurance industry required

Must be detail oriented

Other Typing skills of 45+words per minute

Microsoft Excel Proficient utilization of various word processing and spreadsheet software such as Microsoft Word and Excel Beginner Required

Microsoft Word Experience with Contact Management or Sales Support software is also preferred Beginner Required Microsoft PowerPoint Beginner Required

 
skills: MS Office
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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