Services Operations Manager

  • location: Dublin, CA
  • type: Contract
  • salary: $35 - $40 per hour
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job description

Services Operations Manager

job summary:
Our Client, now part of SAP, is the global leader in cloud-based sales, marketing, learning, and customer experience solutions. Company enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, speed up contract negotiations, properly recognize revenue under ASC 606, and streamline sales compensation-driving bigger deals, faster. Over 6,400 leading organizations, across all industries, rely on Client to optimize the lead to money process to close more deals for more money in record time.

We're looking for a Services Operations Manager to support our rapid business growth. Reporting to the Director of PS Financial Operations, the primary function of this highly visible position is to support Professional Services business management, working closely with all levels of the professional services organization including project managers and executives, as well as finance and contracting departments.

Responsibilities:

  • Assist the Senior Director of Financial Operations with financial planning and analysis
  • Support PS business development with general reporting activities; provide insights that support business objectives
  • Analyze and track resource demand - staffing utilization, demand/capacity, project profitability
  • Review sales opportunities, and contracts (SOW); assess rate accuracy, discount, and margin
  • Oversee the setup and maintenance of projects
  • Mine and analyze data; identify areas to improve resource utilization, increase revenue, enhance service margins, and minimize risk
  • Project manage the development of centralized tools that the business development team can use to extract data / insights for daily business management in an automated manner
  • Provide analytics in support of new or enhanced products, including KPIs, goals, and adoption rates
  • Analyze current channel, vertical, and sub-vertical performance and identify levers for driving revenue growth
  • Develop presentations and reporting to communicate key messages to senior management
  • Perform on-going reporting and analytical projects on an ad-hoc basis
Qualifications:

  • Bachelor or comparable degrees in accounting, finance, or business administration
  • Preferred 4-6 years' experience in supporting service business
  • Good understanding of GAAP / FP&A concepts / Revenue Recognition / VSOE
  • OpenAir, NetSuite, and Salesforce experience is a big plus
  • Comfortable working with senior managers and executives face to face and remotely
  • Ability to multi-task and prioritize tasks at hand; strong attention to detail
  • Strong problem solving, analytical and critical thinking skills
  • Exceptionally strong Microsoft Excel skills
  • Proactive and ability to take ownership of projects without constant supervision
 
location: Dublin, California
job type: Contract
salary: $35 - 40 per hour
work hours: 9 to 5
education: Bachelor's degree
experience: 3 Years
 
responsibilities:
  • Assist the Senior Director of Financial Operations with financial planning and analysis
  • Support PS business development with general reporting activities; provide insights that support business objectives
  • Analyze and track resource demand - staffing utilization, demand/capacity, project profitability
  • Review sales opportunities, and contracts (SOW); assess rate accuracy, discount, and margin
  • Oversee the setup and maintenance of projects
  • Mine and analyze data; identify areas to improve resource utilization, increase revenue, enhance service margins, and minimize risk
  • Project manage the development of centralized tools that the business development team can use to extract data / insights for daily business management in an automated manner
  • Provide analytics in support of new or enhanced products, including KPIs, goals, and adoption rates
  • Analyze current channel, vertical, and sub-vertical performance and identify levers for driving revenue growth
  • Develop presentations and reporting to communicate key messages to senior management
  • Perform on-going reporting and analytical projects on an ad-hoc basis
 
qualifications:
Qualifications:

  • Bachelor or comparable degrees in accounting, finance, or business administration
  • Preferred 3-6 years' experience in supporting service business
  • Good understanding of GAAP / FP&A concepts / Revenue Recognition / VSOE
  • OpenAir, NetSuite, and Salesforce experience is a big plus
  • Comfortable working with senior managers and executives face to face and remotely
  • Ability to multi-task and prioritize tasks at hand; strong attention to detail
  • Strong problem solving, analytical and critical thinking skills
  • Exceptionally strong Microsoft Excel skills
  • Proactive and ability to take ownership of projects without constant supervision
 
skills: Excel Macros, GAAP, Revenue Recognition, Excel Pivot Tables
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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