Manager - Investor Services

  • location: Minneapolis, MN
  • type: Permanent
  • salary: $80,000 - $90,000 per year
easy apply

job description

Manager - Investor Services

job summary:
Manager, Investor Services

This position supports the Investor Services team. The candidate will be responsible for managing all delivery of Investor Services. This position will be responsible for the delivery of the services and supporting the Service Delivery Manager

  • The primary functions of the Investor Services team includes maintaining the investor register for each Fund; processing incoming investor deals (subscriptions, redemptions and transfers) and reconciliation of receipt of deals; processing investor Anti-Money Laundering documentation; instructing the cash team on the movement of cleared subscription and redemption proceeds; delivering accurate and timely client, investor and counterparty reporting; responding to investor and client queries; attending regular client conference calls as well as other ad hoc tasks in regards to the administration and safe-keeping of investor files.
  • This position is responsible for the oversight and management of investor transactions and for managing the delivery of investor services in accordance with the Global Fund Services Standards and Policies and client operating requirements.
The primary areas of responsibility of the successful candidate are as follows:

  • Overview of the team's monitoring and review of investor dealing instructions, investors' settlements, investor and client reporting, investor Anti-Money Laundering documentation, regulatory reporting including FATCA processing, as well as ensuring the team's adherence to internal controls, global standards, processes and procedures at all times.
  • A point of contact for clients and must be confident dealing with queries and questions surrounding new funds, new classes, new performance fee structures and other new fund initiatives.
  • Participate on Global Investor Services calls with other regional VPs and AVPs and interact and take ownership of global initiatives as appropriate. The successful candidate will also liaise with other stakeholders and support functions across Global Fund Services as it relates to servicing clients and enhancing Investor Services processes.
  • The successful candidate must be control minded and demonstrate strong administrative, organizational, and communication skills. Technical knowledge is required to report on certain regulatory and compliance matters for our client funds, for example, AML/KYC, ERISA and FACTA.
  • Manages the delivery of the Investor Services deliverables to Clients
  • Establish and manage relationships with clients and investors
  • Day to day management and oversight of the team; including talent planning, recruitment, training and support.
  • Analyze metrics for continuous improvement.
  • Ensure compliance with policies, procedures and key controls.
  • Identification of key risks and driving solutions to mitigate.
  • Manage internal and external audits within the team.
  • Provide input and drive system solutions and process efficiency improvements.
  • Involvement in global Investor Services process changes and project
Qualifications and Experience

  • 3+ years of financial services experience; 1+ years of management or leadership experience.
  • Bachelors and/or Master Degree in either of the following Accounting; Finance or Business.
  • Extensive knowledge of AML/KYC requirements and supporting documentation for Investor Categories
  • Corporate Trust, Account Management or related experience.
  • Strong analytical and organizational skills with proven success in problem analysis and resolution.
  • Ability to develop and execute business strategies tied to a common vision, which maximizes revenue and profitability.
  • Strong oral and written communication skills.
  • Excellent motivational skills.
  • Strong leadership skills with proven ability to identify and assess issues, make sound decisions, implement solutions and implement change.
  • Strong change management skills.
  • Exceptional customer orientation and ability to balance needs of clients, shareholders and team members.
  • Ability to communicate effectively with team members, clients, other managers, Sr. Management, Legal, Risk Management and other internal and external parties.
  • Previous experience in financial services, accounting or analytical analysis with exposure to Operations, Fund Accounting and Investor Services.
  • A well-rounded understanding and sound knowledge of the Fund Administration business.
  • Previous Management experience
  • Previous client/investor relations experience; reflecting strong verbal and written communication skills
  • The ability to multi-task and work as part of a regional team, a global team and on one's initiative to meet tight deadlines.
  • Enthusiasm and professionalism in the completion of daily tasks as well as enthusiasm in team meetings and discussions around improving processes and procedures and the ability to motivate and develop team members.
  • The ability to adapt as well as an aptitude for working in a busy environment and an industry where regulations are regularly changing.
 
location: Minneapolis, Minnesota
job type: Permanent
salary: $80,000 - 90,000 per year
work hours: 8-5
education: Bachelor's degree
experience: 5 Years
 
responsibilities:
  • The primary functions of the Investor Services team includes maintaining the investor register for each Fund; processing incoming investor deals (subscriptions, redemptions and transfers) and reconciliation of receipt of deals; processing investor Anti-Money Laundering documentation; instructing the cash team on the movement of cleared subscription and redemption proceeds; delivering accurate and timely client, investor and counterparty reporting; responding to investor and client queries; attending regular client conference calls as well as other ad hoc tasks in regards to the administration and safe-keeping of investor files.
  • This position is responsible for the oversight and management of investor transactions and for managing the delivery of investor services in accordance with the Global Fund Services Standards and Policies and client operating requirements.
The primary areas of responsibility of the successful candidate are as follows:

  • Overview of the team's monitoring and review of investor dealing instructions, investors' settlements, investor and client reporting, investor Anti-Money Laundering documentation, regulatory reporting including FATCA processing, as well as ensuring the team's adherence to internal controls, global standards, processes and procedures at all times.
  • A point of contact for clients and must be confident dealing with queries and questions surrounding new funds, new classes, new performance fee structures and other new fund initiatives.
  • Participate on Global Investor Services calls with other regional VPs and AVPs and interact and take ownership of global initiatives as appropriate. The successful candidate will also liaise with other stakeholders and support functions across Global Fund Services as it relates to servicing clients and enhancing Investor Services processes.
  • The successful candidate must be control minded and demonstrate strong administrative, organizational, and communication skills. Technical knowledge is required to report on certain regulatory and compliance matters for our client funds, for example, AML/KYC, ERISA and FACTA.
  • Manages the delivery of the Investor Services deliverables to Clients
  • Establish and manage relationships with clients and investors
  • Day to day management and oversight of the team; including talent planning, recruitment, training and support.
  • Analyze metrics for continuous improvement.
  • Ensure compliance with policies, procedures and key controls.
  • Identification of key risks and driving solutions to mitigate.
  • Manage internal and external audits within the team.
  • Provide input and drive system solutions and process efficiency improvements.
  • Involvement in global Investor Services process changes and projec
 
qualifications:
Qualifications and Experience

  • 3+ years of financial services experience; 1+ years of management or leadership experience.
  • Bachelors and/or Master Degree in either of the following Accounting; Finance or Business.
  • Extensive knowledge of AML/KYC requirements and supporting documentation for Investor Categories
  • Corporate Trust, Account Management or related experience.
  • Strong analytical and organizational skills with proven success in problem analysis and resolution.
  • Ability to develop and execute business strategies tied to a common vision, which maximizes revenue and profitability.
  • Strong oral and written communication skills.
  • Excellent motivational skills.
  • Strong leadership skills with proven ability to identify and assess issues, make sound decisions, implement solutions and implement change.
  • Strong change management skills.
  • Exceptional customer orientation and ability to balance needs of clients, shareholders and team members.
  • Ability to communicate effectively with team members, clients, other managers, Sr. Management, Legal, Risk Management and other internal and external parties.
  • Previous experience in financial services, accounting or analytical analysis with exposure to Operations, Fund Accounting and Investor Services.
  • A well-rounded understanding and sound knowledge of the Fund Administration business.
  • Previous Management experience
  • Previous client/investor relations experience; reflecting strong verbal and written communication skills
  • The ability to multi-task and work as part of a regional team, a global team and on one's initiative to meet tight deadlines.
  • Enthusiasm and professionalism in the completion of daily tasks as well as enthusiasm in team meetings and discussions around improving processes and procedures and the ability to motivate and develop team members.
  • The ability to adapt as well as an aptitude for working in a busy environment and an industry where regulations are regularly changing.
 
skills: Analysis - Risk
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs


    Staffing Manager

  • location: Minneapolis, MN
  • job type: Permanent
  • date posted: 7/24/2018

    Staffing Manager

  • location: Brooklyn Park, MN
  • job type: Permanent
  • date posted: 6/8/2018