Customer Operations Speciailist

  • location: O Fallon, MO
  • type: Contract
  • salary: $20 per hour
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job description

Customer Operations Speciailist

job summary:
A fortune 100 consumer services company, is currently seeking a dynamic and process driven Customer Operations Specialist to be part of a team who handles consumer escalations and supports the global customer care organization in providing an excellent customer experience. This is a one year engagement with the potential to convert to perm.

Customer Operations Specialist responsibilities include:

  • Manage and report on issuer established contact center instructions to include service coverage, contact information and security questions
  • Report on social media complaints from root cause to resolution, analyzing key data and trends
  • Collect key data and follow-up to ensure customer information is accurate, implement change as necessary and escalate when appropriate
  • Liaise with contact centers and product owners on consumer service model support and execution
  • Feedback and coordination with business units and customer teams to drive necessary adjustments to business practices and product design, as appropriate
  • Support critical governance structure for contact center operations to strengthen and optimize performance globally
Customer Operations Specialist Education and Skills:

- Associates degree strongly preferred but not required. Must have at least 2 years of related experience.

- Must be very customer focused and a quick learner

- Must have strong MS Office skills including Excel, PowerPoint and Word.

Compensation $20.00 an hour

 
location: O Fallon, Missouri
job type: Contract
work hours: 9 to 5
education: High School
experience: 1 Years
 
responsibilities:
Customer Operations Specialist responsibilities include:

  • Manage and report on issuer established contact center instructions to include service coverage, contact information and security questions
  • Report on social media complaints from root cause to resolution, analyzing key data and trends
  • Collect key data and follow-up to ensure customer information is accurate, implement change as necessary and escalate when appropriate
  • Liaise with contact centers and product owners on consumer service model support and execution
  • Feedback and coordination with business units and customer teams to drive necessary adjustments to business practices and product design, as appropriate
  • Support critical governance structure for contact center operations to strengthen and optimize performance globally
 
qualifications:
Please contact Charity Gaffney for immediate consideration at: charity.gaffney@randstadusa.com

 
skills: Customer Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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