HR Service Representative

  • location: Marlborough, MA
  • type: Contract
  • salary: $18 - $20.29 per hour
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job description

HR Service Representative

job summary:
HR Service Representative - Marlborough, MA

  • This is a contract role expected to last 6 months.
HR Service Representative - Job Duties:

  • Responds to inquiries including, but not limited to policy/procedures regarding LOA and ADA
  • Documents summary details into Service Now call tracking system
  • Processes personal and unpaid medical leaves
  • Completes Loss of Wages Verifications/State Disability Wage Requests
  • Enters changes in Oracle HR system including personal information, assignment status, and general benefit enrollments
  • Complies with all company, state, city and federal regulations including Legislative Sick Time Policies, FMLA, ADA, Paid Family Leave, and ERISA
  • Reviews policies, procedures & internal resource materials through work experience to develop knowledge of all subjects supported by HR Shared Services
  • Performs special projects as assigned
Job Requirements:

  • High School Diploma or equivalent experience, Bachelor Degree preferred
  • 1-2 years of related experience
  • Must be comfortable spending majority of time on the phone in a heavy call environment
  • Ability to work in a fast-paced environment
  • Excellent communication, organizational and interpersonal skills
  • Superior customer service and follow-through skills
  • Proven ability to multi-task and maintain confidentiality
  • Knowledge of HR policies and procedures a plus
  • Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
Compensation:$18.00-$20.29/hr

 
location: Marlborough, Massachusetts
job type: Contract
salary: $18.00 - 20.29 per hour
work hours: 8 to 5
education: High School
experience: 1 Years
 
responsibilities:
Requirements:

- Responds to inquiries including, but not limited to policy/procedures regarding LOA and ADA

- Documents summary details into Service Now call tracking system

- Processes personal and unpaid medical leaves

- Completes Loss of Wages Verifications/State Disability Wage Requests

- Enters changes in Oracle HR system including personal information, assignment status, and general benefit enrollments

- Complies with all company, state, city and federal regulations including Legislative Sick Time Policies, FMLA, ADA, Paid Family Leave, and ERISA

- Reviews policies, procedures & internal resource materials through work experience to develop knowledge of all subjects supported by HR Shared Services

- Performs special projects as assigned

 
qualifications:
Qualifications:

- High School Diploma or equivalent experience, Bachelor Degree preferred

- 1-2 years of related experience

- Must be comfortable spending majority of time on the phone in a heavy call environment

- Ability to work in a fast-paced environment

- Excellent communication, organizational and interpersonal skills

- Superior customer service and follow-through skills

- Proven ability to multi-task and maintain confidentiality

- Knowledge of HR policies and procedures a plus

- Proficient in Microsoft Office (specifically Excel, Word, and Outlook)

 
skills: AP
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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