Call Center Supervisor

  • location: Downers Grove, IL
  • type: Contract
  • salary: $23 per hour
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job description

Call Center Supervisor

job summary:
The supervisor will be for the "Pharmacy Refill Team", a group of Pharmacy Technicians making outbound calls to members with a goal of transferring the member to the pharmacy for a refill of their medication.

 
location: Downers Grove, Illinois
job type: Contract
work hours: 8:30 to 5:30
education: High School
experience: 3 Years
 
responsibilities:
The position will entail:

- call monitoring and coaching

- weekly reporting and review of performance metrics

- feedback to team members to address performance

- ensuring the team is operating with maximum efficiency

 
qualifications:
Preferred qualifications include:

- Current Pharmacy Technician certification

- Previous management experience, specifically in a call center

- Retail pharmacy experience

- Knowledge of Medicare Part D

 
skills: Supervision
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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