We are looking for a Customer Engagement Specialist to join a top client of ours in the New York City area.
location: New York, New York
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 2 Years
The Customer Engagement Specialist (CES) position is a critical support role within the Customer Engagements team.
The primary function is to support Engagement Advisors (including EBCs and senior level Advisory Councils/Boards) with both the operational details of the meetings, and the excellence in execution for those customer experiences in the center.
The CES will be the co-pilot for pre-planning, all coordination and execution from the moment the customer arrives at the CEC, to the time they leave, including post meeting follow up.
Core Job Functions:
Lead logistics & operations pre-planning for customer engagements & Advisory Councils (i.e. meeting room allocation, venue sourcing as required, day-of set-up, calendaring, and catering etc.), including all coordination and execution from the moment the customer arrives at the CEC, to the time they leave, including post meeting follow up.
You will be the primary day of point of contact and the customer's host throughout the meeting, including leading conversational tours through the exhibits in the center
You will partner with the Engagement Advisors to ensure a smooth transition through all the pieces of the agenda and everything behind the scenes
You will build trusted relationships with the Engagement Advisors so that between the center experience and the meeting content, the customer's goals are exceeded throughout their time at the center
You will partner with the Engagement Advisors and the content team, to ensure the customer is getting exposure to the most applicable content and experiences during their time in the center Possess a solid technical knowledge about the exhibits (again, opening Q119), and the ability to answer high level questions on Google Cloud topics
Ability to adapt to changes and unanticipated issues that arise with grace and agility to ensure positive customer experience
Ability to proactively adjust and improve processes that will increase the team's ability to wow not only our customers visiting but also the internal executives and sales teams
Strong cultural awareness that can give context on how to better host groups from all over the world
Strong ability to engage with top C-level executives in a conversational and professional manner
Clear written and oral communication skills and a hunger for process and efficiency
Fluent in G Suite and Salesforce functions Ability to multi-task and juggle multiple meetings, constantly prioritize tasks, and quickly transition between workloads
Ability to be animated and engaging while public speaking and leading tours for customer groups of all sizes and levels
Ability to quickly become knowledgeable on all interactive exhibits and run of show plans for each customer group
Experience with leading one on one conversations with C level executives
Strong attention to detail that creates a positive and lasting experience for customers
Ability to thrive in a team environment and always strive for higher standards
Available to be physically in the during business hours (8:00AM - 5:00PM local time) each week day
Minimum qualifications: BA/BS degree or equivalent practical experience 2 years working in a customer facing role
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.