Call Center Manager

  • location: Columbia, MD
  • type: Contract
  • salary: $26 per hour
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job description

Call Center Manager

job summary:
We are seeking an Operations Manager to supervise the Pharmacy Call Center team, for one of our top healthcare clients!

Description:

Supervisor for the "Pharmacy Refill Team", a group of Pharmacy Technicians making outbound calls to members with a goal of transferring the member to the pharmacy for a refill of their medication.

The position will entail:

  • Call monitoring and coaching
  • Weekly reporting and review of performance metrics
  • Feedback to team members to address performance
  • Ensuring the team is operating with maximum efficiency
Preferred qualifications include:

  • Current Pharmacy Technician certification
  • Previous management experience, specifically in a call center
  • Retail pharmacy experience
  • Knowledge of Medicare Part D
 
location: Columbia, Maryland
job type: Contract
work hours: 8 to 5
education: No Degree Required
experience: 1 Years
 
responsibilities:
We are seeking an Operations Manager to supervise the Pharmacy Call Center team, for one of our top healthcare clients!

Description:

Supervisor for the "Pharmacy Refill Team", a group of Pharmacy Technicians making outbound calls to members with a goal of transferring the member to the pharmacy for a refill of their medication.

The position will entail:

  • Call monitoring and coaching
  • Weekly reporting and review of performance metrics
  • Feedback to team members to address performance
  • Ensuring the team is operating with maximum efficiency
Preferred qualifications include:

  • Current Pharmacy Technician certification
  • Previous management experience, specifically in a call center
  • Retail pharmacy experience
  • Knowledge of Medicare Part D
 
qualifications:
We are seeking an Operations Manager to supervise the Pharmacy Call Center team, for one of our top healthcare clients!

Description:

Supervisor for the "Pharmacy Refill Team", a group of Pharmacy Technicians making outbound calls to members with a goal of transferring the member to the pharmacy for a refill of their medication.

The position will entail:

  • Call monitoring and coaching
  • Weekly reporting and review of performance metrics
  • Feedback to team members to address performance
  • Ensuring the team is operating with maximum efficiency
Preferred qualifications include:

  • Current Pharmacy Technician certification
  • Previous management experience, specifically in a call center
  • Retail pharmacy experience
  • Knowledge of Medicare Part D
 
skills: Customer Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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