IT Service Desk Technician

  • location: Nottingham, MD
  • type: Permanent
  • salary: $45,000 - $50,000 per year
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job description

IT Service Desk Technician

job summary:
IT Service Desk Technician

IT Service Desk Technician performs workstation, computer, hardware, and software installation, configuration, troubleshooting, and repair for an enterprise level organization. This is a Direct hire role in Baltimore County area working in a team environment.

 
location: Nottingham, Maryland
job type: Permanent
salary: $45,000 - 50,000 per year
work hours: 9 to 5
education: Associate's degree
experience: 2 Years
 
responsibilities:
This position is primarily a phone support role.

  • Providing first-level support via telephone, email, and/or instant message
  • Troubleshooting hardware, software, applications, network, user access, and other related issues
  • Creating tickets and documenting actions in ticketing system
  • Basic Active Directory experience (move add, delete)
  • VOIP support experience to include reset pin
  • Achieving metrics in support of service level agreements, client satisfaction surveys, and completed incidents/requests
 
qualifications:
Candidates should understand and have a proven track record with:

  • Bachelor's degree in Information Technology or related field preferred
  • Associate's degree in Information Technology or related field required

    • Certifications (such as A+ or Network+) can be substituted for Associate's degree
  • 2-3 years of experience in Help Desk or IT support required
  • Experience with the following highly preferred:

    • Windows 10 and Server 2012
Qualified candidates should send a resume to adam.daley@randstadusa.com

At this time, our client is only able to consider candidates that are eligible to work for any employer in the United States without sponsorship.

 
skills: Windows
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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