Customer Service Representative-Member Services

  • location: Piscataway, NJ
  • type: Contract
  • salary: $16 - $18 per hour
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job description

Customer Service Representative-Member Services

job summary:
One our top clients located in Middlesex County, NJ is looking to hire a Customer Services Representative for their Member Services department. This position will be temporary with an indefinite time frame. The position will pay 16-18 per hour, contingent on prior experience.

Candidates should possess the following:











The purpose of this position is to provide professional, accurate, timely and high quality support to the membership administration team and for assigned programs. The Program Administrator plays a critical role in the success of all assigned programs as the role is responsible for processing/ recording all incoming revenues for assigned department programs through the collection of annual membership fees. While the role includes membership data processing, maintenance, and record keeping to ensure smooth and efficient operations of assigned Member programs, the role also serves as a front-line member service associate responding to all forms of membership-related inquiries and, in some occasional cases, provides meeting support and other administrative duties for assigned Programs. This position works in a team environment but should be able to operate with minimal direct supervision.



Essential Functions:



Membership Processing:



- Process new member applications from technical organizations/individuals, ensuring membership agreements are signed/countersigned/filed/returned for all assigned programs

- Work with internal Finance team to generate/distribute membership dues invoices to new members

- Perform email follow ups on all late membership payments (per specific program financial policy)

- Add new member companies/ contacts to applicable member database(s), as required

- Email Welcome kit/welcome letter to new members (as applicable)

- Update/maintain program membership scorecard with new member information; distribute to program stakeholder regularly as required



Membership Renewal Processing:

- Process Alliance program membership renewals in accordance with specific program renewal policies, focusing on accuracy and timeliness

- Confirm primary and billing contact information prior to sending out membership renewals

- Distribute member renewal invoices with Alliance program cover emails; file online all invoices sent

- Perform email follow ups on late payments (per specific program policy)

- Maintain Program membership scorecard with updates on each renewal; distributed regularly to Alliance stakeholders, as required



Terminations/Suspensions Processing:

- Make necessary adjustments to applicable membership database(s) as required and membership scorecard

- Advise internal Finance team of any required accounting action (i.e., invoice change or write off)



Membership Data Compilation:

- Maintain a membership "scorecard" for each assigned program (to track changes in membership) and email to program stakeholders weekly

- Occasionally compile membership forecasting reports/charts to assigned programs, if specifically requested



Meeting Support

- Coordinate any required shipments from company to the assigned Alliance program meeting site

- Occasionally, provide onsite meeting/event registration support



Record Keeping

- Ensure all files for all assigned Alliance programs are stored properly, per ISTO and/or Alliance program policy

- Maintain 100% accuracy in all matters pertaining record handling and storage

- Maintain physical (hard copy) and electronic (repository) records for all critical Program membership documents



Front-line Customer Service:

- Regularly monitor all channels of inbound communication (mail, fax, web, phone, etc.)

- Function as first line of response for all inbound inquiries into assigned Alliance programs

- Route program matters that require additional expertise to appropriate Program Manager/Finance team member and follow up until completion

- Demonstrate professionalism, courtesy and competence in all Program customer interactions






Qualifications


Education and Experience:

Associates degree (Bachelor's degree a plus); otherwise, demonstrated professional training which supports the defined job functions

Experience supporting technical alliance/consortia membership

5+ years of experience in a heavy volume, customer-focused environment or member organization



Skills & Other Requirements:

· Excellent verbal/written skills required; strong attention to detail

· Able to multi-task well in a quick-paced, team environment

· PC proficient skilled at managing workflow via email and other web-based tools; strong in MS Office, particularly Excel

· Demonstrate poise and competency when communicating directly with customers

· Some travel may be required including potential international travel

· If travelling internationally, current, valid passport required













 







Please submit your resume for immediate consideration!
 
location: Piscataway, New Jersey
job type: Contract
salary: $16 - 18 per hour
work hours: 8 to 5
education: Associate's degree
experience: 5 Years
 
responsibilities:
One our top clients located in Middlesex County, NJ is looking to hire a Customer Services Representative for their Member Services department. This position will be temporary with an indefinite time frame. The position will pay 16-18 per hour, contingent on prior experience.

Candidates should possess the following:











The purpose of this position is to provide professional, accurate, timely and high quality support to the membership administration team and for assigned programs. The Program Administrator plays a critical role in the success of all assigned programs as the role is responsible for processing/ recording all incoming revenues for assigned department programs through the collection of annual membership fees. While the role includes membership data processing, maintenance, and record keeping to ensure smooth and efficient operations of assigned Member programs, the role also serves as a front-line member service associate responding to all forms of membership-related inquiries and, in some occasional cases, provides meeting support and other administrative duties for assigned Programs. This position works in a team environment but should be able to operate with minimal direct supervision.



Essential Functions:



Membership Processing:



- Process new member applications from technical organizations/individuals, ensuring membership agreements are signed/countersigned/filed/returned for all assigned programs

- Work with internal Finance team to generate/distribute membership dues invoices to new members

- Perform email follow ups on all late membership payments (per specific program financial policy)

- Add new member companies/ contacts to applicable member database(s), as required

- Email Welcome kit/welcome letter to new members (as applicable)

- Update/maintain program membership scorecard with new member information; distribute to program stakeholder regularly as required



Membership Renewal Processing:

- Process Alliance program membership renewals in accordance with specific program renewal policies, focusing on accuracy and timeliness

- Confirm primary and billing contact information prior to sending out membership renewals

- Distribute member renewal invoices with Alliance program cover emails; file online all invoices sent

- Perform email follow ups on late payments (per specific program policy)

- Maintain Program membership scorecard with updates on each renewal; distributed regularly to Alliance stakeholders, as required



Terminations/Suspensions Processing:

- Make necessary adjustments to applicable membership database(s) as required and membership scorecard

- Advise internal Finance team of any required accounting action (i.e., invoice change or write off)



Membership Data Compilation:

- Maintain a membership "scorecard" for each assigned program (to track changes in membership) and email to program stakeholders weekly

- Occasionally compile membership forecasting reports/charts to assigned programs, if specifically requested



Meeting Support

- Coordinate any required shipments from company to the assigned Alliance program meeting site

- Occasionally, provide onsite meeting/event registration support



Record Keeping

- Ensure all files for all assigned Alliance programs are stored properly, per ISTO and/or Alliance program policy

- Maintain 100% accuracy in all matters pertaining record handling and storage

- Maintain physical (hard copy) and electronic (repository) records for all critical Program membership documents



Front-line Customer Service:

- Regularly monitor all channels of inbound communication (mail, fax, web, phone, etc.)

- Function as first line of response for all inbound inquiries into assigned Alliance programs

- Route program matters that require additional expertise to appropriate Program Manager/Finance team member and follow up until completion

- Demonstrate professionalism, courtesy and competence in all Program customer interactions






Qualifications


Education and Experience:

Associates degree (Bachelor's degree a plus); otherwise, demonstrated professional training which supports the defined job functions

Experience supporting technical alliance/consortia membership

5+ years of experience in a heavy volume, customer-focused environment or member organization



Skills & Other Requirements:

· Excellent verbal/written skills required; strong attention to detail

· Able to multi-task well in a quick-paced, team environment

· PC proficient skilled at managing workflow via email and other web-based tools; strong in MS Office, particularly Excel

· Demonstrate poise and competency when communicating directly with customers

· Some travel may be required including potential international travel

· If travelling internationally, current, valid passport required













 







Please submit your resume for immediate consideration!
 
qualifications:
One our top clients located in Middlesex County, NJ is looking to hire a Customer Services Representative for their Member Services department. This position will be temporary with an indefinite time frame. The position will pay 16-18 per hour, contingent on prior experience.

Candidates should possess the following:











The purpose of this position is to provide professional, accurate, timely and high quality support to the membership administration team and for assigned programs. The Program Administrator plays a critical role in the success of all assigned programs as the role is responsible for processing/ recording all incoming revenues for assigned department programs through the collection of annual membership fees. While the role includes membership data processing, maintenance, and record keeping to ensure smooth and efficient operations of assigned Member programs, the role also serves as a front-line member service associate responding to all forms of membership-related inquiries and, in some occasional cases, provides meeting support and other administrative duties for assigned Programs. This position works in a team environment but should be able to operate with minimal direct supervision.



Essential Functions:



Membership Processing:



- Process new member applications from technical organizations/individuals, ensuring membership agreements are signed/countersigned/filed/returned for all assigned programs

- Work with internal Finance team to generate/distribute membership dues invoices to new members

- Perform email follow ups on all late membership payments (per specific program financial policy)

- Add new member companies/ contacts to applicable member database(s), as required

- Email Welcome kit/welcome letter to new members (as applicable)

- Update/maintain program membership scorecard with new member information; distribute to program stakeholder regularly as required



Membership Renewal Processing:

- Process Alliance program membership renewals in accordance with specific program renewal policies, focusing on accuracy and timeliness

- Confirm primary and billing contact information prior to sending out membership renewals

- Distribute member renewal invoices with Alliance program cover emails; file online all invoices sent

- Perform email follow ups on late payments (per specific program policy)

- Maintain Program membership scorecard with updates on each renewal; distributed regularly to Alliance stakeholders, as required



Terminations/Suspensions Processing:

- Make necessary adjustments to applicable membership database(s) as required and membership scorecard

- Advise internal Finance team of any required accounting action (i.e., invoice change or write off)



Membership Data Compilation:

- Maintain a membership "scorecard" for each assigned program (to track changes in membership) and email to program stakeholders weekly

- Occasionally compile membership forecasting reports/charts to assigned programs, if specifically requested



Meeting Support

- Coordinate any required shipments from company to the assigned Alliance program meeting site

- Occasionally, provide onsite meeting/event registration support



Record Keeping

- Ensure all files for all assigned Alliance programs are stored properly, per ISTO and/or Alliance program policy

- Maintain 100% accuracy in all matters pertaining record handling and storage

- Maintain physical (hard copy) and electronic (repository) records for all critical Program membership documents



Front-line Customer Service:

- Regularly monitor all channels of inbound communication (mail, fax, web, phone, etc.)

- Function as first line of response for all inbound inquiries into assigned Alliance programs

- Route program matters that require additional expertise to appropriate Program Manager/Finance team member and follow up until completion

- Demonstrate professionalism, courtesy and competence in all Program customer interactions






Qualifications


Education and Experience:

Associates degree (Bachelor's degree a plus); otherwise, demonstrated professional training which supports the defined job functions

Experience supporting technical alliance/consortia membership

5+ years of experience in a heavy volume, customer-focused environment or member organization



Skills & Other Requirements:

· Excellent verbal/written skills required; strong attention to detail

· Able to multi-task well in a quick-paced, team environment

· PC proficient skilled at managing workflow via email and other web-based tools; strong in MS Office, particularly Excel

· Demonstrate poise and competency when communicating directly with customers

· Some travel may be required including potential international travel

· If travelling internationally, current, valid passport required













 







Please submit your resume for immediate consideration!
 
skills: Excel
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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