Customer Service Representative

  • location: Tampa, FL
  • type: Contract
  • salary: $14 per hour
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job description

Customer Service Representative

job summary:
Candidates will be addressing customer needs which may include benefits questions, resolving issues, or member education.

Duties will include, but are not limited to:

- Recording details of member inquiries, comments or complaints, transactions or interactions, and takes action in accordance to each

- Escalates unresolved and pending customer grievances (decisions are limited to defined parameters around work expectations quality standards, priorities and timing, and works under close supervision and/or within established policies and guidelines)

- Call volume of approximately 50-70 calls per day

REQUIREMENTS

- HS diploma or equivalent

- Minimum of 2 years of customer service experience

- Strong customer service orientation

- Strong attention to detail

- Minimum of 45 WPM typing skills

- Capacity to multitask between multiple computer applications

PREFERENCES

- Associates degree

- Previous inbound call center experience

- Healthcare experience

- Fluency in Spanish

 
location: Tampa, Florida
job type: Contract
work hours: 8 to 5
education: No Degree Required
experience: 2 Years
 
responsibilities:
Candidates will be addressing customer needs which may include benefits questions, resolving issues, or member education.

Duties will include, but are not limited to:

- Recording details of member inquiries, comments or complaints, transactions or interactions, and takes action in accordance to each

- Escalates unresolved and pending customer grievances (decisions are limited to defined parameters around work expectations quality standards, priorities and timing, and works under close supervision and/or within established policies and guidelines)

- Call volume of approximately 50-70 calls per day

REQUIREMENTS

- HS diploma or equivalent

- Minimum of 2 years of customer service experience

- Strong customer service orientation

- Strong attention to detail

- Minimum of 45 WPM typing skills

- Capacity to multitask between multiple computer applications

PREFERENCES

- Associates degree

- Previous inbound call center experience

- Healthcare experience

- Fluency in Spanish

 
qualifications:
Candidates will be addressing customer needs which may include benefits questions, resolving issues, or member education.

Duties will include, but are not limited to:

- Recording details of member inquiries, comments or complaints, transactions or interactions, and takes action in accordance to each

- Escalates unresolved and pending customer grievances (decisions are limited to defined parameters around work expectations quality standards, priorities and timing, and works under close supervision and/or within established policies and guidelines)

- Call volume of approximately 50-70 calls per day

REQUIREMENTS

- HS diploma or equivalent

- Minimum of 2 years of customer service experience

- Strong customer service orientation

- Strong attention to detail

- Minimum of 45 WPM typing skills

- Capacity to multitask between multiple computer applications

PREFERENCES

- Associates degree

- Previous inbound call center experience

- Healthcare experience

- Fluency in Spanish

 
skills: Customer Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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