Technical Support Analyst

  • location: Boston, MA
  • type: Contract
  • salary: $15 - $16 per hour
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job description

Technical Support Analyst

job summary:






Randstad Professionals is collaborating with our client, a privately held national technologies solutions firm, located south of Boston. We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.



About The Company:

Considered an industry leader in technology consolidation and solutions, our client is seeking candidates who are motivated to pursue a career path over the long term. The client has a history of cultivating employees into exceptional professionals and promoting work life balance.



Duties and Responsibilities:

Remotely troubleshoot issues on problem calls from customers and field technicians.

Professionally and accurately handle customer requests including technical and non-technical inquiries.

Answer routine questions regarding service installation, product features, outages and component-level problems

Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer



Required Qualifications:

1-2 years in a technical support related role

Proven ability to prioritize with a sense of urgency

Proven problem-solving skills

Ability to provide a high level of customer support to improve customer experience

Ability to use computer and software applications to input and retrieve information

Ability to work well independently and in a team environment

Bachelor's Degree

For immediate consideration please email a word version of your resume to Christina Santini at Christina.Santini@randstadusa.com or call at 617-658-105





 
location: Boston, Massachusetts
job type: Contract
salary: $15 - 16 per hour
work hours: 9 to 5
education: Bachelor's degree
experience: 0 Years
 
responsibilities:
Duties and Responsibilities:

Remotely troubleshoot issues on problem calls from customers and field technicians.

Professionally and accurately handle customer requests including technical and non-technical inquiries.

Answer routine questions regarding service installation, product features, outages and component-level problems

Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer

 
qualifications:
Required Qualifications:

1-2 years in a technical support related role

Proven ability to prioritize with a sense of urgency

Proven problem-solving skills

Ability to provide a high level of customer support to improve customer experience

Ability to use computer and software applications to input and retrieve information

Ability to work well independently and in a team environment

Bachelor's Degree

 
skills: Excel, Customer Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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